DERYA ERCAN
Oakville,Canada
Summary
-Highly organized and detail-oriented
-Professional providing comprehensive office support in fast-paced environments.
-Strong ability to work independently and as part of a team, with a focus on maintaining a positive work environment.
-Demonstrate strong customer service skills by providing excellent customer service with every interaction resulting in strong CEI.
-Excellent interpersonal, communication, and strong public relation skills both verbal and written.
-Proficient in using Microsoft Office applications, (Word, Excel etc) and Windows XP, Internet and Email
-Expert in handling multi phone lines and dealing with customer complains in a professional manner.
-Highly organized, with the ability to ensure branch goals are met.
-Self-motivated, detail orientated, reliable, flexible with ability to work in an ever-changing environment.
Overview
22
22
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
02.2023 - Current
- Perform day-to-day transactions for customers within a consistent and efficient manner, while reinforcing the core principles of TDCT
- Continuously improve my product knowledge in order to identify the best products for customers as well as meet and exceed sales goals
- Apply compliance measures and problem solving techniques in order to fulfill our commitment to protecting our shareholders and customers interest
- Ensure customer problems are handled appropriately, escalating issues when necessary
- Train newer staff members on applications such as S3,C3 and Admin Apps
- Provide administrative support to the management team
- Open and close branch as a secure room operator
General Manager
Global City Transportation
05.2011 - Current
- Perform day-to-day operational requirements for the business
- Manage returning booking, RA team, planning and appointment booking team
- Ensure that team members are aware of any operation changes
- Monitor the driver pool and performance; monitor maintenance and dispatch activity and loads
- Collaborate with Health & Safety department and ensure proper procedures being met within the Hours of Work regulations with drivers
CSR Representative
TD Canada Trust
03.2009 - 07.2018
- Perform day-to-day transactions for customers within a consistent and efficient manner, while reinforcing the core principles of TDCT
- Continuously improve my product knowledge in order to identify the best products for customers as well as meet and exceed sales goals
- Apply compliance measures and problem solving techniques in order to fulfill our commitment to protecting our shareholders and customers interest
- Ensure customer problems are handled appropriately, escalating issues when necessary
- Train newer staff members on applications such as S3,C3 and Admin Apps
- Provide administrative support to the management team
- Open and close branch as a secure room operator
Customer Relations Coordinator
TD Canada Trust
05.2015 - 01.2018
- Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers
- Display appropriate telephone and email manners when communicating with customers both internally and externally
- Work independently, multi-tasking in a fast-paced environment
- Promote team effectiveness and contribute to a positive work environment
- Perform timely and accurate processing of client account maintenance and change requests such as, address changes, KYC, etc
- Make sure duties are done on time such as mail being placed for pick up, calls to customers
- Make sure customers are taken care of and spoken with during wait times and appointments with their financial representatives
- Assist customers to get into their safety deposit box
Secretarial/ Bookkeeping
West York Wall Systems Inc.
04.2003 - 01.2009
- Booking and confirming appointments for on-site inspections, quotes and scheduling jobs and crews
- Coordinating shipment of supplies, scaffolding and tools to various job sites
- Maintaining records (accounts / payables, tax etc…) and general filing
- Answering phone inquiries in a professional manner, data enter and typing
Professionalandeducationaldevelopment
- Bachelors Degree, Sociology Program, York University, Toronto, ON, 09/01/05, 06/30/08
- Diploma, Early Childhood Educator Program, Seneca College Applied of Art, Toronto, ON, 09/01/03, 06/30/05
- Certificate, Trucking Safety and Compliance Specialist, Avaal, Vaughan, ON, 2018
Languages
English
Full Professional
Turkish
Limited Working
Kurdish
Limited Working
Timeline
Customer Experience Associate
TD Canada Trust
02.2023 - Current
Customer Relations Coordinator
TD Canada Trust
05.2015 - 01.2018
General Manager
Global City Transportation
05.2011 - Current
CSR Representative
TD Canada Trust
03.2009 - 07.2018
Secretarial/ Bookkeeping
West York Wall Systems Inc.
04.2003 - 01.2009
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