Derrill Brennen
Toronto
Summary
Operations and facility management professional with 15+ years of experience driving performance in the commercial and multi-residential sectors. Red Seal Plumber and City of Toronto Master Plumber, I possess a strong technical expertise and strategic leadership, building high-performing teams, expanding service operations, and delivering strong financial results. Proven success leading unionized and non-unionized workforces while driving accountability and operational excellence.
Overview
10
10
years of professional experience
Work History
Manager, Facilities and projects
TSCC2510 ICE Condominium
Toronto
01.2022 - 01.2025
- Led operational recovery and capital restoration as facility and project manager for one of Toronto's largest condominium complexes following a period of significant neglect.
- Accelerated $6M+ elevator modernization project and a $3M+ building envelope restoration.
- Transformed the resident experience by optimizing workflow and response times, maintaining a consistent 92% reduction.
- Achieved $300,000+ in operational savings within the first fiscal.
- Managed a 10-year chiller overhaul and the implementation of a building automation system (BAS)
- Reduced high-cost external contracts by recruiting, training, and mentoring a team of 7 superintendents, successfully bringing core services in-house.
Manager, Regional commercial accounts
Reliance Home Comfort
Toronto
01.2017 - 01.2021
- Recruited to Reliance Home Comfort as GTA Operations manager. Appointed to manage an established workforce of 10 unionized plumbers to accelerate growth and service opportunities.
- Accomplished leader with a track record of exceeding performance metrics, increasing sales by $90,000 per month resulting in a rapid promotion to Commercial Accounts Manager for the Ontario region.
- Surpassed annual revenue targets through oversight of monthly P&L statements, project estimation, and KPI tracking, driving financial performance.
- Strategically expanded the service division by 150%, growing the team from 10 to 25 Unionized Journeymen while simultaneously managing a robust apprenticeship program.
- Managed recruitment and onboarding in a unionized environment, ensuring compliance with collective bargaining agreements and facilitating smooth integration of new hires.
- Delegated signing authority by the CEO to act as authorized signatory for all Ontario regional applications for municipal licensing and agreements.
Manager, Operations, Service division
Water Matrix Corporation
Toronto
01.2015 - 01.2017
- Recruited to Water Matrix to launch and scale a high performing plumbing division, expert in building technical teams from the ground up, while managing P&L targets.
- Collaborated with internal stakeholders to align services with corporate objectives.
- Recruited and mentored a high performing team of 8 licensed plumbers, establishing a culture of excellence and accountability.
- Directed comprehensive training and coaching programs to enhance technical proficiency and service quality across the team.
- Managed projects from conception to closeout, delivering on time and meeting established goals.
Education
306A Red Seal Endorsement Plumbing License -
Ontario college of trades
Plumbing, code, and Blueprint literacy
St. Lawrence College
Kingston, OntarioMaster Plumbing License -
City of Toronto
Skills
- Facilities management
- RFP & Tendering process
- Vendor and contract management
- Service level agreements
- P&L Management
- Budgeting and cost control
- Building code compliance
- Energy management
- Union Labour relations
- Building automation systems (BAS)
- Microsoft Office Suite
- Familiar with CMMS software
- CAD software
Publications
- CP24 Morning
- CHCH Hamilton morning live
- Global News, The Morning Brew with Andrew Schultz
- Toronto Sun article 'TAKE A SEAT WE NEED TO TALK', 03/30/21
- Featured on Sportsnet commercial series titled 'Unsportsmanlike Plays'
- Multiple YouTube training videos
Reference
References available upon request
Timeline
Manager, Facilities and projects
TSCC2510 ICE Condominium
01.2022 - 01.2025
Manager, Regional commercial accounts
Reliance Home Comfort
01.2017 - 01.2021
Manager, Operations, Service division
Water Matrix Corporation
01.2015 - 01.2017
306A Red Seal Endorsement Plumbing License -
Ontario college of trades
Plumbing, code, and Blueprint literacy
St. Lawrence College
Master Plumbing License -
City of Toronto