Derrick Takudzwa Mangwiro
Gqeberha,Eastern Cape
Summary
Professional with experience in the food service industry, demonstrating effective communication and customer service skills. Responsibilities included assisting guests with menu selections, performing opening and closing duties, and ensuring guest satisfaction throughout their dining experience. Proficient in cash handling and order management, while also supporting team members during peak hours to maintain efficient service. Knowledgeable in food safety practices and menu descriptions, contributing to a positive dining atmosphere.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Waiter
Chicken inn
Harare Zimbabwe , Harare
06.2023 - 10.2024
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Assisted guests with making food and beverage selections.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Greeted customers, provided menus and answered questions about menu items.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Participated in banquets or catering functions held outside restaurant premises.
Education
Bachelor in Medical Laboratory Science - Health Sciences
Africa University
Mutare, Zimbabwe Skills
- Food safety
- Menu knowledge
- Cash handling
- Order management
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Menu description knowledge
Languages
English
First Language
Shona
Proficient (C2)
C2
References
- References available on request
Certification
- Certification in Merchandising and till operation
Timeline
Restaurant Waiter
Chicken inn
06.2023 - 10.2024
Bachelor in Medical Laboratory Science - Health Sciences
Africa University