Derrick Agyei Osafo
Montreal,QC
Summary
I have developed strong skills in driving sales and enhancing customer relations, and during my time at Alpha Lotto Company Ltd, I worked diligently to improve client satisfaction and boost revenue. With nearly 8 years of experience in the sales industry, I have focused on maintaining high-quality service delivery, which reflects my commitment to professionalism and my ability to solve problems effectively. I'm always eager to collaborate and contribute positively to the team.
Overview
8
8
years of professional experience
Work History
Manager
Muncheez Enterprise
08.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Branch Manager
Alpha Lotto Company Lmt
02.2017 - 10.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Driver
Bolt / Uber
10.2021 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Education
Tema Secondary School
Tema, GhanaSkills
- Verbal and written communication
- Sales management
- Marketing
- Multitasking
- Reliability
- Adaptability
- Problem-solving aptitude
- Customer Relations
- Professionalism
- Time management abilities
- Communication Skills
- Approachable Attitude
Languages
English
Accomplishments
I am eager to assist the team in achieving its goals and fully support the company in reaching its full potential.
Timeline
Manager
Muncheez Enterprise
08.2023 - 10.2024
Driver
Bolt / Uber
10.2021 - 08.2024
Branch Manager
Alpha Lotto Company Lmt
02.2017 - 10.2024
Tema Secondary School
Similar Profiles
SAMUEL NOELSAMUEL NOEL
KITCHEN HELPER at MUNCHEEZ HOTELKITCHEN HELPER at MUNCHEEZ HOTEL
William WeibergWilliam Weiberg
Owner at Muncheez CurdsOwner at Muncheez Curds
Robert MccoyRobert Mccoy
Owner/cook at MUNCHEEZOwner/cook at MUNCHEEZ
Olivier BarbieriOlivier Barbieri
Senior Scrum Master & Project Delivery Manager at DesjardinsSenior Scrum Master & Project Delivery Manager at Desjardins
Jesse BetitoJesse Betito
Volunteer at CYJVolunteer at CYJ