Derrick Young
Saint John,NB
Summary
Accomplished Operations Manager with a proven track record at National Diabetes Trust, enhancing operational efficiency and customer satisfaction. Expert in inventory management and problem-solving, I led teams to streamline processes, resulting in significant cost savings. Skilled in team leadership and operational oversight, my strategies boosted performance and profitability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
National Diabetes Trust
12.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Support Specialist
The Grocery People
10.2020 - 12.2022
- Developed comprehensive documentation for operational processes, leading to increased transparency and understanding among team members.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Conducted regular audits of operational procedures for compliance with industry regulations and company policies, mitigating potential risks before they escalated into larger issues.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Performed administrative duties and prepared operational procedures to assist clients
- Enhanced client satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Spearheaded the implementation of new online document library, resulting in improved workflow efficiency and overall productivity.
- Completed accurate and timely reports in CRM to maintain records and support internal audits.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
Operations Advisor (Produce Department)
The Grocery People
06.2016 - 10.2020
- Worked with independent food retail owners with, but not limited too, the following:
- Streamlined workflow processes for increased productivity and reduced operational costs.
- Developed and implemented strategies for optimizing resource allocation, resulting in improved overall performance.
- Implemented quality control measures that led to a reduction in errors and improved product consistency.
- Enhanced customer satisfaction with timely responses to inquiries and resolution of issues.
- Implemented changes based on feedback from internal audits or reviews, creating a more efficient operation overall.
- Oversaw inventory management, ensuring optimal levels were maintained while minimizing waste and cost overruns.
- Evaluated existing operations against industry standards, identifying areas for further optimization.
- Trained team members on best practices, boosting their knowledge and skills to improve performance.
Education
High School Diploma -
Miramichi Valley High School
Miramichi, NB06.1997
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Inventory Management
- Operations Oversight
- Policies and procedures implementation
- MS Office
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Operations Manager
National Diabetes Trust
12.2022 - Current
Operations Support Specialist
The Grocery People
10.2020 - 12.2022
Operations Advisor (Produce Department)
The Grocery People
06.2016 - 10.2020
High School Diploma -
Miramichi Valley High School
Similar Profiles
Vivek VelayudhanVivek Velayudhan
Driver at National Diabetes TrustDriver at National Diabetes Trust
Hannah WiltonHannah Wilton
Program Specialist at National Institutes of Health, National Institute of Diabetes, Digestive and Kidney DiseasesProgram Specialist at National Institutes of Health, National Institute of Diabetes, Digestive and Kidney Diseases
MARGARET WANGARI MWANGIMARGARET WANGARI MWANGI
Volunteer Community Health Coordinator at Diabetes Trust GroupVolunteer Community Health Coordinator at Diabetes Trust Group