Summary
Overview
Work History
Education
Skills
References
Training
Languages
Timeline
Generic

Derrick Williams Darko

Smithers,Canada

Summary

To seek a more challenging position in an organization to fully utilize my acquired academic knowledge, skills, strength and work experience as well as acquiring more knowledge in the organization to effectively help in achieving its goals.

Overview

8
8
years of professional experience

Work History

Host/Receptionist

Boston Pizza
04.2024 - Current
  • Greeting and seating of customers as they enter the restaurant
  • Keeping an organized seating chart to manage table availability and reservation timing
  • Communicate reservation status or wait times to guests
  • Communicate with servers, kitchen staff, and managers to ensure seamless service
  • Inform servers about new guests and any specific customer preferences or needs
  • Maintain the cleanliness and organization of the entrance, lobby, and host station
  • Ensure tables are cleared, cleaned, and properly set before seating new guests
  • Address customer complaints regarding seating or wait times
  • Communicate issues to the restaurant manager when necessary
  • Thank customers for dining and invite them to return
  • Ensure guests leave with a positive impression of the restaurant
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Streamlined check-in processes, reducing wait times for guests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Administrative/Field Worker

FASTNETLINKS HUB
09.2020 - 04.2024
  • Making sure customers Complaints are solved on time
  • Receiving all calls both internal and external and direct to the appropriate offices
  • Monitoring all field workers activities and allocating the next plan of action
  • Making sure all invoices are received and processed on time
  • Making sure all documents are saved on our Hub shared Drive
  • In charge of all travelling bookings for management and field workers
  • Monitoring the activities of all field workers
  • Examine customers survey positively for decision making
  • Sourcing for the right and quality tools and equipment to be used for our work
  • Making sure company's procedures and standard of operation is adhered to
  • Protecting company's information and all customers privacy
  • In charge of filling and documentations of all receipt and payment for all services
  • Compiling of all customers shared information and input on management shared drive
  • Making sure customers enquires are handled with the right feedback of information needed

Marketing/Distribution Manager

ACHIEVERS PHARMACY-OBUASI
07.2019 - 08.2020
  • In charge of advert and supply of Medicine
  • Customer relations and interaction
  • Purchasing and Accounting for all goods and services
  • Receiving all medicinal product to wholesale store
  • Preparing receipt for all goods and services
  • Checking of all product manufacturing and expiring date
  • Making sure all fragile products are handled with care
  • Prepare day to day business inflows and outflows
  • Managing all store keepers and counter tellers activities
  • Making sure all customers need are meet with satisfaction

Administrative Officer

NEWMONT GOLDCORP- AKYEM, GHANA
10.2018 - 07.2019
  • Raised GTBS request for both domestic and international travelers
  • Liaised with chief driver to make sure Pickups and shuttle scheduling is done on time
  • Prepared list of all those coming to site and make sure rooms are allocated for them
  • Removed all faulty electrical equipment from Akyem Village rooms and replaced with new ones
  • Processed all fuel forms and making sure all is signed and submitted to finance
  • Ensured all Drivers per-diem are signed and paid on time
  • Ensured all forms are available for use Example: Visitors request forms, Per-diem forms and Fuel forms
  • Liaised with chief driver to make sure all travelling vehicles are well clean and maintain
  • Monitored all GTBS request every morning and making sure all request is granted as requested in the system
  • Compiling of information of mess areas, accommodation and recreational facilities as well as look out for repair and maintenance issues and input on Data shared drive
  • Monitoring monthly food and sanitation audits and put information on a Data base system
  • Supervised the activities of housekeepers in cleaning and maintaining the rooms in Akyem Village
  • Processed and ensured the payment of all utility bills promptly and keep updated records in Akyem Site Service Shared Drive
  • Raise Service, Contract and Purchase requisitions and keep an updated record of purchase Orders in Site Services shared drive
  • Assist in keeping inventory of all warehouse requisitions in Data shared drive
  • Reconcile invoice received from some contractors and take corrective action for any discrepancy for appropriate reconciliation in Site Services Data Base

National Service Personnel - Site Services and Services & Infrastructure

NEWMONT GOLDCORP- AKYEM, GHANA
09.2017 - 08.2018
  • Monitored contractors such as Bandeen Waste
  • Supervised the activities of housekeepers in cleaning and maintaining the rooms in Akyem Village
  • Monitored the activities of all Drivers on site
  • Raised warehouse requisitions for the department
  • Undertook routine facility inspections to ensure facilities are well maintained
  • Acted as Contracts and Administrative supervisor in the absence of the substantive
  • Received and assisted both internal and external clients
  • Acted as General manager's secretary in the absence of the substantive secretary
  • Checked stationery available and ordering new supplies from warehouse

Marketing Intern

ADANSI RURAL BANK
06.2016 - 08.2016
  • Assisting customers with routine account- related requests
  • Resolving customer problems
  • Selling of bank products and services in accordance with the bank's standards
  • Contacting customers and notifying them that check orders and Visa cards are ready
  • Contacting clients to obtain necessary signatures on items with missing or irregular signatures

Education

Post Graduate Diploma - Business Administration

Coast Mountain College
Smithers, BC
12.2025

BSc. - Marketing Studies

University of Professional Studies
Ghana
05.2017

Skills

  • MS Office (Word, Excel, PowerPoint, Outlook)
  • SAP
  • T24 Software
  • Excellent Interpersonal Skills
  • Good problem solving ability
  • Effective communication skills
  • Focused and time conscious
  • Safety Conscious

Customer Service

Team Collaboration

Detail Oriented

Phone Etiquette

References

  • Mrs. Simran Bhatia, Boston Pizza, Manager, (778) 998-2974
  • Maria Ogun, Boston Pizza, Server, (778) 970-0694
  • Frank Mbanaja, Boston Pizza, (250) 9179320

Training

  • Environmental Waste Management
  • Supply Chain Strategy and Communication
  • Root Cause Analysis
  • Grievance/Conflict Management and Resolution
  • Field level Risk Assessment
  • Rapid Response
  • Ethics and Compliance
  • Financial Refreshment
  • Accrual Training

Languages

English
Professional Working

Timeline

Host/Receptionist

Boston Pizza
04.2024 - Current

Administrative/Field Worker

FASTNETLINKS HUB
09.2020 - 04.2024

Marketing/Distribution Manager

ACHIEVERS PHARMACY-OBUASI
07.2019 - 08.2020

Administrative Officer

NEWMONT GOLDCORP- AKYEM, GHANA
10.2018 - 07.2019

National Service Personnel - Site Services and Services & Infrastructure

NEWMONT GOLDCORP- AKYEM, GHANA
09.2017 - 08.2018

Marketing Intern

ADANSI RURAL BANK
06.2016 - 08.2016

Post Graduate Diploma - Business Administration

Coast Mountain College

BSc. - Marketing Studies

University of Professional Studies

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Derrick Williams Darko