Derrick Thrower
Brentwood
Summary
Dedicated Technical Consultant with proven skills in customer service and employee training. Known for effective communication and problem solving abilities, consistently enhancing team performance and client satisfaction.
Overview
4
4
years of professional experience
Work History
Technical Consultant
Target
Brentwood
10.2021 - Current
- Documented maintenance activities and repairs for future reference.
- Assisted in training new technicians on equipment handling procedures.
- Completed scheduled appointments on time to drive quality service.
- Facilitated workshops on effective communication and teamwork strategies.
- Mentored new trainers to ensure consistent delivery of training content.
- Collaborated with management to align training initiatives with organizational goals.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Informed clients of current sales promotions to boost sales.
- Maximized sales potential by training new members in improved sales strategies.
- Assisted customers with inquiries and resolved issues promptly.
- Educated customers on company policies and procedures clearly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Some College (No Degree) - Computer Science
Los Medanos College
Pittsburg, California, CASkills
- Customer service
- Team building
- Effective communication
- Equipment maintenance
- Technical troubleshooting
- Self motivation
- Professionalism
- Multitasking Abilities
- Relationship building
- Employee training
- Problem solving
- Team leadership
- Coaching
- Attention to detail
Timeline
Technical Consultant
Target
10.2021 - Current
Some College (No Degree) - Computer Science
Los Medanos College