Project Management
Derrick Sekiziyivu
Certified Digital Finance Practitioner
Montreal,Quebec
Summary
Derrick Sekiziyivu is a Certified Practitioner in both Digital Finance and Digital Marketing, bringing over ten years of extensive experience to the field.
As the founder and CEO of Therrid Consultancy Inc, he serves as a Growth Partner, specializing in business development, leadership, coaching, training, Digital Marketing, copywriting, and driving revenue growth for CEOs and founders.
With a proven track record, Derrick has successfully guided numerous clients to achieve success through his strategic and practical solutions.
Notably, he is the creator of The Digital Ledger and the author of 10 books, showcasing his expertise in creating, leadership, and writing.
As a co-founder of both Therrid Consultancy Inc and The Digital Ledger, Derrick has played a key role in shaping these ventures.
Derrick's commitment to the digital finance industry is evident through his role as a founding member and an Director Membership of Digital Frontiers Association Uganda.
This association focuses on nurturing digital finance development and fostering collaboration among professionals in the field, with a mission to influence policies and drive product innovations for improved financial inclusion practices.
Currently, Derrick is on a journey towards Instant and Inclusive Payment Systems (IIPS), Digital Marketing and e-commerce Professional Certification from Digital Frontiers Institute, further solidifying his dedication to advancing in both Digital finance and Digital Marketing sector.
Overview
13
13
years of professional experience
23
23
Certifications
1
1
Language
1
1
Swahili
1
1
French
Work History
Digital Financial Services Strategy and Innovation Consultant
KESHWALA GROUP
Uganda
05.2018 - Current
- Business Development and Leadership: Successfully identified, negotiated, and closed high-value deals, resulting in 30% substantial revenue growth for clients
- Guided CEOs and founders in the development of strategic business plans to optimize market presence and expand into new territories
- Built and maintained strong relationships with key stakeholders, including clients, partners, and industry leaders
- Led cross-functional teams to ensure alignment with organizational goals and objectives
- Coaching and Training: Developed and delivered customized training programs to improve team performance and drive business results
- Mentored and coached team members, fostering a culture of continuous learning and professional growth
- Collaborated with clients to establish performance metrics and monitor progress toward established goals
- Revenue Growth and Profit Maximization: Implemented innovative strategies and tactics to optimize revenue generation and profit margins
- Analyzed market trends, competition, and customer preferences to inform pricing and product strategies
- Developed and executed targeted marketing campaigns to increase brand awareness and drive customer acquisition
- Consulting: Provided expert guidance to CEOs and founders on digital finance, business development, and growth strategies
- Conducted comprehensive assessments of client's business operations to identify areas for improvement and optimization
- Partnered with clients to implement recommended strategies, ensuring successful execution and measurable results.
Field Manager - Bill and Melinda Gates Project
Top Image Africa Limited/Airtel Uganda
Kampala
01.2018 - 05.2018
- To lead, supervise and monitor ATEs'/DAMs' activities in the field and appraise their performance in the region
- Manage relationships with key retailers
- Consolidate and report market intelligence and other reports
- Assist in recruitment and training of new field representatives
- Coordination of ATEs' activities in the field
- Monitoring performance of ATE (s)', update and liaise with the client on various issues
- Any other duties that may be assigned from time to time.
- Collaborated with multiple departments to meet operational deadlines.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Developed and implemented processes and strategies to achieve operational goals.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
Regional Team Lead - Bill and Melinda Gates Project
Top Image Africa Limited
Kampala
11.2015 - 01.2018
- To lead, supervise and monitor ATEs'/DAMs' activities in the field and appraise their performance in the region
- Manage relationships with key retailers
- Consolidate and report market intelligence and other reports
- Assist in recruitment and training of new field representatives
- Coordination of ATEs' activities in the field
- Monitoring performance of ATE (s)', update and liaise with the client on various issues
- Any other duties that may be assigned from time to time.
Airtelmoney Trade Executive - Bill and Melinda Gates Project
Top Image Africa Limited
Bugolobi
03.2015 - 11.2015
- Support the recruitment of new Airtelmoney agents and confirm full documentation and initial funding
- Visit Airtelmoney agent outlets at prescribed intervals to monitor liquidity and agent operating standards
- Sign the on premise sheet at each visit
- Monitor and report on agent operational issues
- Install and maintain all branding materials to agent outlets
- Give daily AQM report to the RTL (Regional Team Lead).
Team Leader Airtelmoney promoters
Airtel Uganda
Kampala
11.2014 - 03.2015
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Representative
MTN Uganda
Kampala
04.2011 - 10.2014
- Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN's customers through assigned media/ within designated location
- To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery
- Up and Cross sell MTN products and Services (Telemarketing) to grow spend
- Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues
- Monitor Accounts as assigned by partners
- Prepare standard and ad hoc reports on sales for management review and carry out statistical/data compilation/reconciliation, as directed, to ameliorate service
- Educate customers on MTN products and services, functionalities, features and competitive advantage
- Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately
- Establish and maintain professional business relationship with customers to enhance MTNN's business, image and services
- Handle all inquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query, or request and record details of the contact
- Collaborate with Segment management to develop customized educational content for customer education
- Combine customer care, sales, and routine administrative tasks.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certified Digital Finance Practitioner - Technology/operational enablers(TECH),Customers&Uses of Digital Payments(CU),Regulation(RU)
The Fletcher School at Tufts University
01.2018 - 2020.01
Skills
Coachingundefined
Certification
Certificate of completion - Product Management in Finch
Software
Design and Video Skills
Viral Writing
Newsletter Writing
Offer Creation
Ghostwriting
Sales Email Marketing
Interests
Boxing
Working out
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Work from home optionPersonal development programsHealthcare benefitsCareer advancementTimeline
Digital Financial Services Strategy and Innovation Consultant
KESHWALA GROUP
05.2018 - Current
Field Manager - Bill and Melinda Gates Project
Top Image Africa Limited/Airtel Uganda
01.2018 - 05.2018
Certified Digital Finance Practitioner - Technology/operational enablers(TECH),Customers&Uses of Digital Payments(CU),Regulation(RU)
The Fletcher School at Tufts University
01.2018 - 2020.01
Regional Team Lead - Bill and Melinda Gates Project
Top Image Africa Limited
11.2015 - 01.2018
Airtelmoney Trade Executive - Bill and Melinda Gates Project
Top Image Africa Limited
03.2015 - 11.2015
Team Leader Airtelmoney promoters
Airtel Uganda
11.2014 - 03.2015
Customer Service Representative
MTN Uganda
04.2011 - 10.2014
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