Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Derrick Scott

Maple,ON

Summary

  • Highly organized, detailed oriented and customer focused professional.
  • Over 10 years experience in customer service and manufacturing environment.
  • Physically fit, able to lift 50 lbs.
  • Completed the theoretical aspect of forklift training.
  • Completed basic computer training
  • Willing to learn new skills.
  • Highly reliable and dependable.

Overview

38
38
years of professional experience

Work History

Customer Service Manager

Walmart
05.2023 - Current
  • Enhance customer satisfaction by streamlining support processes and implementing new strategies.
  • Maintain detailed records of interactions with customers, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty.
  • Train and regularly mentored associates on performance-standards and customer service techniques.
  • Manage a team of 6 customer service representatives and cashiers, fostering a positive work environment focused on teamwork and collaboration.
  • Assist with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Open and close location and monitored shift changes to ensuring adequate staffing for successful operations and maximize business success.
  • Facilitate clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Schedule employees breaks to maximize efficiency in workflow processes while maintaining an unwavering commitment to customer satisfaction.
  • Ensure prompt response to customer inquiries and reduced customer complaints, by proactively addressing issues and implementing effective solutions.

Customer Service Manager

Walmart
10.2018 - 04.2023
  • Reduce customer complaints, proactively addressing issues and implementing effective solutions.
  • Maintain detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Actively listen to customers, handle concerns quickly and escalate major issues to store manager or supervisor.
  • Define clear targets and objectives and communicate to other team members.

Cashier

Walmart
03.2016 - 10.2018
  • Enhance customer satisfaction by providing efficient and accurate cash transactions.
  • Streamline checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assist customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Truck Driver

Self-employeed
06.1992 - 01.2015
  • Improved on-time delivery by effectively planning and executing efficient driving routes.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck.

Production Worker

Goodyear Jamaica Ltd.
05.1986 - 04.1992
  • Manufacture radial passenger tires.
  • Improved production efficiency by implementing time-saving techniques.
  • Reduced waste in the production process by monitoring materials, usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular material inspections and report defects.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.

Education

High School Diploma -

Morant Bay High School
Jamaica
06.1985

Skills

  • Excellent time management skills
  • Exceptional interpersonal and communication skills
  • Handling Escalations
  • Adherence to high customer service standards
  • Highly organized with attention to details
  • Cash Handling skills
  • Training and coaching
  • Production and workflow management
  • Commitment to quality improvement

Languages

English
Professional Working

Timeline

Customer Service Manager

Walmart
05.2023 - Current

Customer Service Manager

Walmart
10.2018 - 04.2023

Cashier

Walmart
03.2016 - 10.2018

Truck Driver

Self-employeed
06.1992 - 01.2015

Production Worker

Goodyear Jamaica Ltd.
05.1986 - 04.1992

High School Diploma -

Morant Bay High School

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Derrick Scott