Derrick Scott
Maple,ON
Summary
- Highly organized, detailed oriented and customer focused professional.
- Over 10 years experience in customer service and manufacturing environment.
- Physically fit, able to lift 50 lbs.
- Completed the theoretical aspect of forklift training.
- Completed basic computer training
- Willing to learn new skills.
- Highly reliable and dependable.
Overview
38
38
years of professional experience
Work History
Customer Service Manager
Walmart
05.2023 - Current
- Enhance customer satisfaction by streamlining support processes and implementing new strategies.
- Maintain detailed records of interactions with customers, allowing for easy retrieval when needed during follow-up communications or escalations.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Train and regularly mentored associates on performance-standards and customer service techniques.
- Manage a team of 6 customer service representatives and cashiers, fostering a positive work environment focused on teamwork and collaboration.
- Assist with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Open and close location and monitored shift changes to ensuring adequate staffing for successful operations and maximize business success.
- Facilitate clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Schedule employees breaks to maximize efficiency in workflow processes while maintaining an unwavering commitment to customer satisfaction.
- Ensure prompt response to customer inquiries and reduced customer complaints, by proactively addressing issues and implementing effective solutions.
Customer Service Manager
Walmart
10.2018 - 04.2023
- Reduce customer complaints, proactively addressing issues and implementing effective solutions.
- Maintain detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Actively listen to customers, handle concerns quickly and escalate major issues to store manager or supervisor.
- Define clear targets and objectives and communicate to other team members.
Cashier
Walmart
03.2016 - 10.2018
- Enhance customer satisfaction by providing efficient and accurate cash transactions.
- Streamline checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assist customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Truck Driver
Self-employeed
06.1992 - 01.2015
- Improved on-time delivery by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck.
Production Worker
Goodyear Jamaica Ltd.
05.1986 - 04.1992
- Manufacture radial passenger tires.
- Improved production efficiency by implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials, usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular material inspections and report defects.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
Education
High School Diploma -
Morant Bay High School
Jamaica06.1985
Skills
- Excellent time management skills
- Exceptional interpersonal and communication skills
- Handling Escalations
- Adherence to high customer service standards
- Highly organized with attention to details
- Cash Handling skills
- Training and coaching
- Production and workflow management
- Commitment to quality improvement
Languages
English
Professional Working
Timeline
Customer Service Manager
Walmart
05.2023 - Current
Customer Service Manager
Walmart
10.2018 - 04.2023
Cashier
Walmart
03.2016 - 10.2018
Truck Driver
Self-employeed
06.1992 - 01.2015
Production Worker
Goodyear Jamaica Ltd.
05.1986 - 04.1992
High School Diploma -
Morant Bay High School