Derrick MacDougall
Moncton,NB
Summary
Detail-oriented Quality Assurance Manager with an 18-year background in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems.
Overview
31
31
years of professional experience
Work History
Senior Quality Assurance Manager
IGT/Spielo
11.2019 - Current
- Manage QA resources on various software projects by tracking and monitoring QA testing progress and reporting directly into the QA Director
- Maintain staffing levels, project by project, within the constraints of the overall budget
- Provide staff with career development, counseling and annual performance appraisals
- Performed root cause analysis to identify and resolve quality issues and defects.
- Create test plans for software projects
- Track vacation and sick time of resources assigned to me
- Dealt with problem employees, giving written warnings and putting them on a PIP (Performance Improvement Plan).
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Recorded, analyzed, and distributed statistical information.
Quality Assurance Manager
IGT/Gtech/Spielo
12.2007 - 11.2019
- Manage QA resources on various software projects by tracking and monitoring QA testing progress
- Maintain staffing levels, project by project, within the constraints of the overall budget
- Provide staff with career development, counseling and bi-annual performance appraisals
- Provide QA work estimates for upcoming projects
- Create test plans for software projects
- Create Defect Removal Efficiency reports for QA Director
- Track vacation and sick time of resources assigned to me
- Dealt with problem employees, giving written warnings and putting them on a PIP (Performance Improvement Plan).
Quality Assurance Tester II
IGT/Gtech/Spielo
11.2006 - 12.2007
- Prepared and executed test cases using Tplan
- Created QA testing status reports for QA managers
- QA lead on various projects – managing resources on same projects
- Logged and managed defects using MUTT and JIRA
- Prepared software submissions and documentation for 3rd party testing companies
- Provided hardware support and troubleshooting help to QA team with my experience as a Field Service Technician.
Software Quality Assurance Tester
Spielo Gaming
03.2005 - 11.2006
- Used Tplan and JIRA to report, track and monitor defects.
- Conducted software compatibility tests with programs, hardware, operating systems.
- Created and executed software test plans, test cases and test scripts to uncover, identify and document software problems and causes.
Field Service Technician II
IGT/Gtech/Spielo
11.1999 - 03.2005
- Participated in casino gaming installations, as well as software and hardware installations in many gaming jurisdictions throughout North America
- Worked 15 months in Amsterdam, Netherlands troubleshooting and assisting in the assembly of lottery devices
- Reported to logistics manager and service manager in Canada, issues of staffing and production problems while overseas
- Repaired and modified online gaming devices and as well as video lottery terminals.
Service Technician
Appletree Amusements
03.1993 - 01.1998
- Repaired and maintained Video Lottery Terminals (VLT’s)
- Prepared daily cash reports and bank deposits
- Ensured excellent customer relations with client base
- Proactively sought new clients.
Education
AIT (Applied Information Technology) -
Information Technology Institute
Moncton, NB11.1999
Business Technology Program -
NB Community College
Moncton, NB06.1991
Skills
- Attention to Detail
- Project Management
- Work Planning and Prioritization
- Employee Supervision
- Quality Control
Languages
English – written/spoken
French – limited spoken
References
Kimberly Chisholm - Project Manager, Atlantic Lottery phone 506-871-9797
Timeline
Senior Quality Assurance Manager
IGT/Spielo
11.2019 - Current
Quality Assurance Manager
IGT/Gtech/Spielo
12.2007 - 11.2019
Quality Assurance Tester II
IGT/Gtech/Spielo
11.2006 - 12.2007
Software Quality Assurance Tester
Spielo Gaming
03.2005 - 11.2006
Field Service Technician II
IGT/Gtech/Spielo
11.1999 - 03.2005
Service Technician
Appletree Amusements
03.1993 - 01.1998
AIT (Applied Information Technology) -
Information Technology Institute
Business Technology Program -
NB Community College
Similar Profiles
Madhan Kumar MalluruMadhan Kumar Malluru
Product Support Representative at IGT India Pvt Ltd.Product Support Representative at IGT India Pvt Ltd.
CHATISHA TILLEYCHATISHA TILLEY
Sales Representative at Texas Lottery/IGTSales Representative at Texas Lottery/IGT
Allen ValdesAllen Valdes
Dev Ops Specialist at IGTDev Ops Specialist at IGT