Derrick Lima
Weston,ON
Summary
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Sales Associate
Toys"R"Us Canada
Toronto, ON
09.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Deli Clerk
Pusateri's Fine Foods
Toronto, ON
05.2013 - 08.2015
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Team Leader
McDonald's Restaurant
Toronto, ON
09.2005 - 12.2011
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Unloaded goods from trailers when they arrived at store.
Education
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
Toronto, ON06.2008
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Stocking and Receiving
- Client Service
- Merchandising knowledge
- Upselling
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Sales Associate
Toys"R"Us Canada
09.2015 - Current
Deli Clerk
Pusateri's Fine Foods
05.2013 - 08.2015
Team Leader
McDonald's Restaurant
09.2005 - 12.2011
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre