Open To Work
Derrick Doll
Vancouver,British Columbia
Work Preference
Summary
Adaptable professional with a strong track record in project coordination and technical solution implementation across multiple sectors. Focused on customer relationship management, delivering superior support and advocacy. Recognized for improving operational efficiency and client experiences through critical analysis and detail-oriented approaches.
Overview
17
17
years of professional experience
Work History
Project Coordinator
Advanced Listening Systems LTD
Vancouver, Canada
02.2022 - 06.2026
- Coordinated sales, installation, logistics, and service of assistive hearing and audio broadcast technologies to enhance customer experience
- Managed business administration tasks to streamline workflow and improve operational efficiency
- Provided consultation, customer service, and support to advocate for clients' needs and enhance service delivery
Fire Protection Technician
Voltech Fire Protection
Burnaby, Canada
09.2020 - 01.2022
- Serviced and maintained life safety devices, ensuring operational readiness of fire extinguishers, emergency lighting, and sprinkler systems
- Conducted residential and commercial fire inspections to ensure compliance with safety regulations
- Facilitated customer support to resolve inquiries and improve overall satisfaction
Client Care Coordinator / Hearing Instrument Practitioner Student
Hear Canada
Vancouver, Canada
04.2018 - 04.2020
- Provided technical support and guidance to clients on product usage and services, enhancing overall satisfaction
- Troubleshot and serviced hearing aids and accessories to ensure optimal performance for clients
- Managed office operations including scheduling, shipping/receiving, and invoicing to streamline workflow and improve client service
Integration Technician
Applied Electronics Ltd
Burnaby, Canada
11.2014 - 04.2018
- Led technical projects while troubleshooting client issues to ensure optimal system performance
- Installed and configured audio-visual systems for diverse client environments.
- Provided technical support during project implementations for seamless operations.
Technical Service Manager - The Sutton Place Hotel
Freeman Audio Visual
Vancouver, Canada
04.2011 - 11.2014
- Oversaw sales and service of live event audio-visual technology solutions to ensure client satisfaction and successful event execution
- Coordinated projects and events, streamlining quotations, invoicing, logistics, and labour scheduling for improved operational efficiency
- Executed technical troubleshooting and managed AV production setup and dismantling to deliver seamless event experiences
Technician
Ledcor Technical Services (LTS)
Vancouver, BC
11.2009 - 01.2011
- Executed installation and servicing of Telus telecom and data communication solutions.
- Followed safety practices to safeguard against injury and damage to property.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Education
Certified Associate in Project Management (CAPM) -
Project Management Institute (PMI)
Vancouver, BC07-2026
Certificate - Business Management
Simon Fraser University
Vancouver, BC11-2025
Certificate - Rick Hansen Foundation Accessibility Certification Training Course
Vancouver Community College
Vancouver, BC05-2024
Hearing Aid Practitioner Program -
MacEwan University
Edmonton, AB01-2020
Liberal Arts -
Langara College
Vancouver, BC01-2007
Diploma - Recorded Music Production
Trebas Institute
Toronto, ON01-2004
Interactive Digital Design - Music -
Grande Prairie Regional College
Grande Prairie, AB01-2002
High School Diploma -
St. Joseph Catholic High School
Grande Prairie, AB01-2001
Skills
- Project coordination
- Logistics coordination
- Project documentation
- Business operations
- Computer administration
- Technical problem-solving
- Critical thinking and adaptability
- Detail-oriented organization
- Priority management
- Leadership and management
- Customer management
- Installation and repair skills
- Communication skills
- Technical support
Affiliations
- Project Management Institute, Member, Canadian West Coast Chapter
- Rick Hansen Foundation, Committee Member, Technical Advisory Committee for Accessibility Standards
Timeline
Project Coordinator
Advanced Listening Systems LTD
02.2022 - 06.2026
Fire Protection Technician
Voltech Fire Protection
09.2020 - 01.2022
Client Care Coordinator / Hearing Instrument Practitioner Student
Hear Canada
04.2018 - 04.2020
Integration Technician
Applied Electronics Ltd
11.2014 - 04.2018
Technical Service Manager - The Sutton Place Hotel
Freeman Audio Visual
04.2011 - 11.2014
Technician
Ledcor Technical Services (LTS)
11.2009 - 01.2011
Certified Associate in Project Management (CAPM) -
Project Management Institute (PMI)
Certificate - Business Management
Simon Fraser University
Certificate - Rick Hansen Foundation Accessibility Certification Training Course
Vancouver Community College
Hearing Aid Practitioner Program -
MacEwan University
Liberal Arts -
Langara College
Diploma - Recorded Music Production
Trebas Institute
Interactive Digital Design - Music -
Grande Prairie Regional College
High School Diploma -
St. Joseph Catholic High School