Derrick Ackah
Etobicoke,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
KYC Officer
Societe Generale
Accra, Greater Accra
09.2020 - 04.2023
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
- Prepared and submitted regulatory filings in timely manner.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
Technical Assistant, Cocoa Health and Extension
Cocoa Health And Extension Division ( Cocobod)
Accra
01.2019 - 08.2019
- Gathered, organized and distributed technical documentation.
- Installed technical hardware and software in deskside support environment.
- Fielded user queries and service requests to promptly address issues.
- Reviewed product-specific resources to determine optimal implementation.
- Logged inventory of functioning systems to maintain user accessibility.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Liaised with customers, communicating and resolving problems and concerns.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Updated supervisor on status of projects.
- Provided technical guidance and support to team members.
- Recorded information surrounding system failure to assist future rebuilds.
- Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
- Prepared technical presentations and other materials for advisory meetings.
Sales Officer
OmniBank Ghana Ltd.
Accra
07.2018 - 01.2019
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Supervised, trained and mentored staff of Number, resulting in consistent team achievement.
- Prepared sales reports with informative graphs and charts to outline key data.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
National Service Person( Human Resource Assistant
Quality Control Company ( Cocobod)
Accra
09.2016 - 08.2017
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Of Arts - Economics And Information Studies
University of Ghana
Ghana 01.2017
Kumasi High School
Kumasi 06.2011
Skills
- Risk Management Strategies
- Document Review
- Controls Tests
- Compliance Reporting
- Compliance Reviews
- Data Acquisition
- Customer Inquiries
- Environmental Education
- Fraud Investigations
- Risk Identification
- Vulnerability Management
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
KYC Officer
Societe Generale
09.2020 - 04.2023
Technical Assistant, Cocoa Health and Extension
Cocoa Health And Extension Division ( Cocobod)
01.2019 - 08.2019
Sales Officer
OmniBank Ghana Ltd.
07.2018 - 01.2019
National Service Person( Human Resource Assistant
Quality Control Company ( Cocobod)
09.2016 - 08.2017
Bachelor Of Arts - Economics And Information Studies
University of Ghana
Kumasi High School
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