Derreia N. O'Neil
Halifax,Canada
Summary
Motivated professional with extensive experience in customer service and strong organizational skills. Demonstrates attention to detail and effective communication. Skilled in optimizing operations through efficient guest welcoming and entrance management. Proven ability to prioritize and manage multiple tasks to enhance overall dining experiences.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/Financial Clerk
Nova Scotia Health Authority
Halifax, NS
08.2023 - 09.2024
- Calculate repayment amounts and identify missing receipt months
- Conduct audits on hard copy inventory and client folders to ensure all receipts are accounted for and properly filed
- Liaise with care coordinators to communicate with clients.
- Maintain and update tracking files with details of correspondence sent.
- Monitor submission deadlines and execute follow-up procedures
- Proficient skills in ICM data entry
- Manage administrative communications, including handling emails, phone calls and voicemails.
- Conduct reconciliation for the Home First program
Server
Le Rouge - Bold Grill & Cocktails
Halifax, Canada
06.2022 - 05.2024
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Bussed and reset tables as needed between seating's.
- Assisted other servers when needed during peak periods.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Set up tables in between patrons to reduce wait times.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
Floor Manager/Server
Hide + Seek
Halifax, Canada
01.2019 - 06.2023
- Directed floor operations and staff training to deliver excellent customer service and enhance guest experiences.
- Developed and executed digital marketing strategies including; social media, email, and text message campaigns.
- Managed customer complaints to ensure satisfaction and uphold customer service standards.
- Oversaw financial processes, from balancing accounting systems to using Excel to finalize accurate corporate reports.
Education
Grade 12 Diploma -
EP Scarlette High School
Calgary, ABReferences
Available upon request
Acquired Skills
- Proficient knowledge of SAP, Seascape and ICM for data management and analysis
- Expert in managing facilities, schedules, travel, and accommodations
- Successful track record of creating venues and planning agendas
- Proven ability to balance priorities, meet tight deadlines, and produce superior quality
- Known for thriving in dynamic, high-pressure environments
Timeline
Administrative Assistant/Financial Clerk
Nova Scotia Health Authority
08.2023 - 09.2024
Server
Le Rouge - Bold Grill & Cocktails
06.2022 - 05.2024
Floor Manager/Server
Hide + Seek
01.2019 - 06.2023
Grade 12 Diploma -
EP Scarlette High School
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