Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deron Harrison

Murrieta

Summary

Dynamic Operations Manager with a proven track record at the US Army, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective communication and conflict resolution, while implementing quality control systems that improved product reliability. Skilled in staff development and decision-making, driving accountability and performance outcomes.

Overview

18
18
years of professional experience

Work History

Operations Manager

US Army
01.2009 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Manager in Training

Peak Fitness
07.2007 - 11.2008
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained neatness and cleanliness of gym weights and equipment
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Technical Support Technician

Verizon Wireless
09.2007 - 07.2008
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
  • Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
  • Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
  • Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelor of Arts - Human Resources Management

American Military University
12-2027

Associate of Science - Computer Engineering

ITT Technical Institute
Greenville, SC
09-2007

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Staff management
  • Operations oversight
  • Staff development
  • Management

Timeline

Operations Manager

US Army
01.2009 - Current

Technical Support Technician

Verizon Wireless
09.2007 - 07.2008

Assistant Manager in Training

Peak Fitness
07.2007 - 11.2008

Bachelor of Arts - Human Resources Management

American Military University

Associate of Science - Computer Engineering

ITT Technical Institute

Similar Profiles

CREATE PROFILE
Deron Harrison