Dero Mamakai
Burbank
Summary
Experienced Pilot with extensive background in commercial and private aviation. Proficient in aircraft systems, flight planning, and safety protocols. Proven track record in crew management and decision-making in high-pressure environments.
Strong customer service skills complemented by effective multitasking and time management capabilities.
Professional sales executive with several years of experience attending to customer needs and converting prospects to increase sales.
Overview
18
18
years of professional experience
Work History
Pilot
XCLT
01.2025 - Current
- Operated Gulfstream aircraft for international cargo transport.
- Ensured flight safety and compliance with aviation regulations.
- Assisted in route planning and flight performance monitoring.
Account Manager
Freight Right Global Logistics
01.2024 - 12.2024
- Cultivate and manage long-term relationships with clients to ensure satisfaction and loyalty.
- Identify and implement customized logistics solutions to meet client needs.
- Oversee account performance, ensuring revenue and profitability targets are met.
- Collaborate cross-functionally to improve service efficiency and customer experience.
- Monitor industry trends to anticipate client requirements and maintain a competitive edge.
- Managed client accounts to ensure timely communication and service delivery.
- Built relationships with clients to understand their needs and preferences.
- Coordinated logistics operations for domestic and international shipments.
Sales Executive
FedEx
Frankfurt
12.2021 - 03.2023
- Developed client relationships to enhance customer satisfaction and loyalty.
- Managed sales presentations to effectively communicate product benefits and features.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with logistics teams to ensure timely delivery of products.
- Implemented strategic sales initiatives to meet organizational goals.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Co-Pilot
China Cargo Airlines
Frankfurt
08.2018 - 02.2019
- Operated Boeing 777F aircraft for international cargo transport.
- Ensured flight safety and compliance with aviation regulations.
- Assisted in route planning and flight performance monitoring.
Airline Pilot
Vietnam Airlines
01.2013 - 12.2018
- Operated Boeing 777 aircraft for international cargo transport.
- Ensured flight safety and compliance with aviation regulations.
- Assisted in route planning and flight performance monitoring.
Pilot
EVA Airways Corp.
01.2011 - 12.2013
- Operated Boeing 777F aircraft for international cargo transport.
- Ensured flight safety and compliance with aviation regulations.
- Assisted in route planning and flight performance monitoring.
Flight Manager/Supervisor
Air India
01.2008 - 12.2011
- Managed daily flight operations and ensured compliance with safety regulations.
- Coordinated with ground staff to streamline boarding and baggage handling processes.
- Oversaw scheduling and allocation of aircraft to optimize operational efficiency.
- Supervised team performance and provided training on operational protocols.
- Communicated with air traffic control to ensure timely departures and arrivals.
- Implemented improvements in customer service procedures for enhanced passenger experience.
- Resolved issues related to flight delays and passenger complaints effectively.
- Investigated incidents occurring during a flight such as turbulence or unexpected delays.
Education
Pilot Training Certification -
Sales & Business Development Training -
Logistics & Supply Chain -
Skills
- Freight Forwarding & Logistics
- Flight operations
- Aircraft safety
- Customer Relationship Management
- Business Development & Sales Strategy
- Cargo Operations & Supply Chain Optimization
- Process Improvement & Cost Reduction
- Key Account Management
- Team Leadership & Training
- Negotiation & Contract Management
- Salesforce CRM
- Microsoft Office Suite
- Logistics & Freight Software
- Data Analysis & Reporting
- Flight safety
- Emergency procedures
- Time management
- Flight navigation
- Flight planning expertise
- Flight Systems Operation
- B2B sales techniques
- Logistics coordination
- Account performance oversight
Languages
- German, Native/Bilingual
- Armenian, Native/Bilingual
- English, Native/Bilingual
- Persian, Full Professional Proficiency
Education And Certifications
- Pilot Training Certification
- Sales & Business Development Training
- Logistics & Supply Chain
Languages
English
Full Professional
German
Native/ Bilingual
Armenian
Native/ Bilingual
Persian
Professional
Timeline
Pilot
XCLT
01.2025 - Current
Account Manager
Freight Right Global Logistics
01.2024 - 12.2024
Sales Executive
FedEx
12.2021 - 03.2023
Co-Pilot
China Cargo Airlines
08.2018 - 02.2019
Airline Pilot
Vietnam Airlines
01.2013 - 12.2018
Pilot
EVA Airways Corp.
01.2011 - 12.2013
Flight Manager/Supervisor
Air India
01.2008 - 12.2011