Summary
Overview
Work History
Education
Skills
Websites
Languages
Education And Certifications
Languages
Timeline
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Dero Mamakai

Dero Mamakai

Burbank

Summary

Experienced Pilot with extensive background in commercial and private aviation. Proficient in aircraft systems, flight planning, and safety protocols. Proven track record in crew management and decision-making in high-pressure environments.

Strong customer service skills complemented by effective multitasking and time management capabilities.

Professional sales executive with several years of experience attending to customer needs and converting prospects to increase sales.

Overview

18
18
years of professional experience

Work History

Pilot

XCLT
01.2025 - Current
  • Operated Gulfstream aircraft for international cargo transport.
  • Ensured flight safety and compliance with aviation regulations.
  • Assisted in route planning and flight performance monitoring.

Account Manager

Freight Right Global Logistics
01.2024 - 12.2024
  • Cultivate and manage long-term relationships with clients to ensure satisfaction and loyalty.
  • Identify and implement customized logistics solutions to meet client needs.
  • Oversee account performance, ensuring revenue and profitability targets are met.
  • Collaborate cross-functionally to improve service efficiency and customer experience.
  • Monitor industry trends to anticipate client requirements and maintain a competitive edge.
  • Managed client accounts to ensure timely communication and service delivery.
  • Built relationships with clients to understand their needs and preferences.
  • Coordinated logistics operations for domestic and international shipments.

Sales Executive

FedEx
Frankfurt
12.2021 - 03.2023
  • Developed client relationships to enhance customer satisfaction and loyalty.
  • Managed sales presentations to effectively communicate product benefits and features.
  • Conducted market research to identify new business opportunities and trends.
  • Collaborated with logistics teams to ensure timely delivery of products.
  • Implemented strategic sales initiatives to meet organizational goals.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.

Co-Pilot

China Cargo Airlines
Frankfurt
08.2018 - 02.2019
  • Operated Boeing 777F aircraft for international cargo transport.
  • Ensured flight safety and compliance with aviation regulations.
  • Assisted in route planning and flight performance monitoring.

Airline Pilot

Vietnam Airlines
01.2013 - 12.2018
  • Operated Boeing 777 aircraft for international cargo transport.
  • Ensured flight safety and compliance with aviation regulations.
  • Assisted in route planning and flight performance monitoring.

Pilot

EVA Airways Corp.
01.2011 - 12.2013
  • Operated Boeing 777F aircraft for international cargo transport.
  • Ensured flight safety and compliance with aviation regulations.
  • Assisted in route planning and flight performance monitoring.

Flight Manager/Supervisor

Air India
01.2008 - 12.2011
  • Managed daily flight operations and ensured compliance with safety regulations.
  • Coordinated with ground staff to streamline boarding and baggage handling processes.
  • Oversaw scheduling and allocation of aircraft to optimize operational efficiency.
  • Supervised team performance and provided training on operational protocols.
  • Communicated with air traffic control to ensure timely departures and arrivals.
  • Implemented improvements in customer service procedures for enhanced passenger experience.
  • Resolved issues related to flight delays and passenger complaints effectively.
  • Investigated incidents occurring during a flight such as turbulence or unexpected delays.

Education

Pilot Training Certification -

Sales & Business Development Training -

Logistics & Supply Chain -

Skills

  • Freight Forwarding & Logistics
  • Flight operations
  • Aircraft safety
  • Customer Relationship Management
  • Business Development & Sales Strategy
  • Cargo Operations & Supply Chain Optimization
  • Process Improvement & Cost Reduction
  • Key Account Management
  • Team Leadership & Training
  • Negotiation & Contract Management
  • Salesforce CRM
  • Microsoft Office Suite
  • Logistics & Freight Software
  • Data Analysis & Reporting
  • Flight safety
  • Emergency procedures
  • Time management
  • Flight navigation
  • Flight planning expertise
  • Flight Systems Operation
  • B2B sales techniques
  • Logistics coordination
  • Account performance oversight

Languages

  • German, Native/Bilingual
  • Armenian, Native/Bilingual
  • English, Native/Bilingual
  • Persian, Full Professional Proficiency

Education And Certifications

  • Pilot Training Certification
  • Sales & Business Development Training
  • Logistics & Supply Chain

Languages

English
Full Professional
German
Native/ Bilingual
Armenian
Native/ Bilingual
Persian
Professional

Timeline

Pilot

XCLT
01.2025 - Current

Account Manager

Freight Right Global Logistics
01.2024 - 12.2024

Sales Executive

FedEx
12.2021 - 03.2023

Co-Pilot

China Cargo Airlines
08.2018 - 02.2019

Airline Pilot

Vietnam Airlines
01.2013 - 12.2018

Pilot

EVA Airways Corp.
01.2011 - 12.2013

Flight Manager/Supervisor

Air India
01.2008 - 12.2011

Pilot Training Certification -

Sales & Business Development Training -

Logistics & Supply Chain -

Dero Mamakai