Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dermaine Nelson

North York,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Shunt Truck Driver / Material Loader

Matalco
08.2018 - 07.2020
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maximized load safety by balancing, securing, and weighing products.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Operated large cranes to lift and move materials with precision and accuracy.
  • Loaded [Items] onto flatbed trucks or into trailers.

Extrusion Machine Operator

Mars
06.2017 - 06.2018
  • Interpreted and followed production orders to maintain compliance with production standards and unique product specifications.
  • Changed out screens, dies, and inserts to fit different production needs.
  • Took apart machinery, cleaned parts, and replaced damaged or worn out components.
  • Checked and correct pipe fits according to specifications.
  • Measured extruded products to identify imperfections, adjusting controls to adhere to project specifications.
  • Troubleshot and corrected machine-related problems through proper equipment adjustments.
  • Passionate about learning and committed to continual improvement.
  • Monitored process and work station information for accuracy and avoidance of workflow impediments.

Shipping and Receiving Coordinator

Caisson Consultant
02.2014 - 01.2017
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Negotiated shipping contracts and rates to establish budget friendly agreements.
  • Processed returns and updated accounts.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.

Customer Service Representative

Lennox (parts Plus)
03.2012 - 02.2014
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

High School Diploma -

Father Michael McGivney Catholic High School
Markham, ON

Skills

  • Route Management
  • Commercial Driving
  • Shipping and Receiving Processes
  • Crane Operations
  • Data Entry
  • Documentation
  • Critical Thinking
  • Good Manufacturing Practices
  • Materials Loading
  • Computer Proficiency
  • Customer Service
  • Logistics Planning

Languages

English
Full Professional

Timeline

Shunt Truck Driver / Material Loader

Matalco
08.2018 - 07.2020

Extrusion Machine Operator

Mars
06.2017 - 06.2018

Shipping and Receiving Coordinator

Caisson Consultant
02.2014 - 01.2017

Customer Service Representative

Lennox (parts Plus)
03.2012 - 02.2014

High School Diploma -

Father Michael McGivney Catholic High School

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Dermaine Nelson