DERLIS GARCIA
Mississauga,Ontario
Summary
Results-driven Bilingual Sales and Customer Service Professional experienced in inbound and outbound B2B sales and customer retention. Achieved 95% customer retention rate and 85% sales performance while receiving three-time Sales Winner recognition. Focused on contributing to sales growth and customer satisfaction in a remote position in Canada.
Overview
7
7
years of professional experience
Work History
Online Sales & Customer Retention Specialist
American Company
01.2018 - 01.2025
- Achieved an outstanding 95% customer retention rate.
- Enhanced customer satisfaction and loyalty through proactive engagement and tailored solutions, contributing to overall business performance.
- Achieved 85% sales performance rate by leveraging customer insights and tailoring sales strategies.
- Received Sales Winner recognition for three consecutive years.
- Managed customer relationships and sales activities in a remote environment for seven years.
- Built strong customer relationships by employing effective communication and problem-solving techniques, resulting in increased trust and repeat business.
- Identified customer needs and recommended appropriate products and services.
- Worked in remote environment, managing tasks effectively.
Inbound Sales Representative
State Farm
- Managed inbound customer calls and sales inquiries to facilitate timely responses.
- Guided customers in selecting suitable products and services to enhance satisfaction.
- Provided professional customer service and sales support to foster positive customer experiences.
- Built positive customer relationships through effective communication.
- Supported sales objectives and customer satisfaction goals.
- Call Centre / Sales Department B2B
- 1 Year
Education
University Degree - Business Administration
Skills
- B2B Sales Strategy
- Inbound and Outbound Sales
- Customer retention
- Sales Performance and Goal Achievement
- Sales Administration
- Needs assessment
- B2B (Business-to-Business) Sales
- Bilingual Customer Service (English & Spanish)
- Communication and Negotiation
- Conflict resolution
- Remote work management
- Customer loyalty
Personal Information
Title: Bilingual Sales B2B & Customer Retention Specialist | English & Spanish
LANGUAGES
Title: Bilingual Sales B2B & Customer Retention Specialist | English & Spanish
Timeline
Online Sales & Customer Retention Specialist
American Company
01.2018 - 01.2025
Inbound Sales Representative
State Farm