Derick Kin Hung Siu
Vancouver,BC
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Managing Director
Smartnsave
11.2016 - 02.2023
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained new employees on proper protocols and customer service standards.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented successful staff incentive programs to motivate employees.
- Supervised guests at front counter, answering questions regarding products.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Monitored office workflow and administrative processes to keep operations running smoothly
- Introduced new methods, practices, and systems to reduce turnaround time
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Monitored and coordinated workflows to optimize resources
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Led development of comprehensive business plan to maximize profitability and company performance
- Led change and transformation across business areas to deliver benefits and align company resources
- Performed statistical analyses to gather data for operational and forecast team needs
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Documented processes and drafted SOPs to comply with regulations and company policies
- Interacted well with customers to build connections and nurture relationships
- Managed purchasing, sales, marketing and customer account operations efficiently
- Assisted in recruiting, hiring and training of team members
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Trained new employees on proper protocols and customer service standards
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Trained and guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Supervisor
TNT Supermarket
06.2023 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
No Degree -
J.N. Burnett Secondary School
Richmond, BC06.1998
Skills
- Stock Control
- Strategic Vision
- Budget Development
- POS Inventory System Operation
- Client Meetings
- Special Promotions Planning
- Human Resources
- Profit Growth Strategies
- Client Relationships
- Operations Management
- Contract Management
- Quality Assurance
- Recruitment Strategies
- Expense Monitoring
- Goal Management
- Sales Promotion
- Improve Performance
- Staffing Requirements
- Business Leadership
- Staff Management
- Business Planning
- Negotiation
Timeline
Supervisor
TNT Supermarket
06.2023 - 11.2023
Managing Director
Smartnsave
11.2016 - 02.2023
No Degree -
J.N. Burnett Secondary School
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