Derick James Castillo
Winnipeg
Summary
Dynamic supervisor with a proven track record at Tim Hortons, enhancing team productivity through effective staff management and problem-solving. Skilled in training and mentoring, I improved customer satisfaction by addressing concerns promptly and implementing efficient workflows. Expertise in technical support further complements my commitment to delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Supervisor
Tim Hortons
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Technical Support Representative
AT&T
08.2019 - 03.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Marketing Management
Our Lady of Perpetual Succor College
Marikina, Philippines07-2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Multitasking
- Problem-solving
- Organizational skills
- Active listening
- Professionalism
Accomplishments
- Achieved Great Results through effectively helping with given tasks.
- Documented and resolved customer complaints which led to customer satisfactions.
- Supervised staff members.
Languages
English
Professional Working
Timeline
Supervisor
Tim Hortons
09.2022 - Current
Technical Support Representative
AT&T
08.2019 - 03.2020
Bachelor of Science - Marketing Management
Our Lady of Perpetual Succor College
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