Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Derick James Castillo

Winnipeg

Summary

Dynamic supervisor with a proven track record at Tim Hortons, enhancing team productivity through effective staff management and problem-solving. Skilled in training and mentoring, I improved customer satisfaction by addressing concerns promptly and implementing efficient workflows. Expertise in technical support further complements my commitment to delivering exceptional customer service.

Overview

6
6
years of professional experience

Work History

Supervisor

Tim Hortons
09.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Technical Support Representative

AT&T
08.2019 - 03.2020
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Education

Bachelor of Science - Marketing Management

Our Lady of Perpetual Succor College
Marikina, Philippines
07-2019

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Active listening
  • Professionalism

Accomplishments

  • Achieved Great Results through effectively helping with given tasks.
  • Documented and resolved customer complaints which led to customer satisfactions.
  • Supervised staff members.

Languages

English
Professional Working

Timeline

Supervisor

Tim Hortons
09.2022 - Current

Technical Support Representative

AT&T
08.2019 - 03.2020

Bachelor of Science - Marketing Management

Our Lady of Perpetual Succor College

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Derick James Castillo