Derick Castillo
Anaheim
Summary
Dynamic and customer-focused professional with a proven track record at Little Caesars, excelling in fast-paced environments and demonstrating exceptional teamwork and customer service skills. Leveraged strong multitasking abilities to enhance customer satisfaction significantly, with a keen emphasis on proper sanitation and efficient service delivery.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
3
3
years of professional experience
Work History
Crew Member
Little Caesars
08.2023 - Current
- Worked front counter, back area and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Buss Boy
Aunt Yesses Home Cooking
04.2022 - 01.2023
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
No Degree - Music
Fullerton College
Fullerton, CA05-2026
High School Diploma -
Garden Grove High School
Garden Grove, CA05-2024
Skills
- Customer service
- Proper sanitation
- Teamwork and collaboration
- Stress tolerance
- Multitasking and organization
- Fast paced environment adaptability
- Problem-solving
- Polite demeanor
- Clear communication
- Strong teamwork
- Cash handling
Timeline
Crew Member
Little Caesars
08.2023 - Current
Buss Boy
Aunt Yesses Home Cooking
04.2022 - 01.2023
No Degree - Music
Fullerton College
High School Diploma -
Garden Grove High School
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