Deren Korchinski
Information Technology Specialist
Qu'Appelle,Saskatchewan
Summary
Rational IT Support Specialist with 15 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. A knowledgeable innovator who is known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
7
7
Certifications
Work History
Client Support Specialist
SecurTek
4 2024 - Current
- Monitoring Microsoft Azure environment including Entra ID, users, groups, and configuration profiles
- Supporting and maintaining the Microsoft Intune environment, including keeping cloud applications up to date and ensuring Intune-joined devices comply with company policies and Microsoft best practices
- Supporting Microsoft 365 environment, including OneDrive, SharePoint, Exchange, and Teams
- Maintaining on-premises VM's for various Windows Server Operating Systems including group policies, user account management, and patch management
- Managing Microsoft Defender, and Azure Sentinel for security vulnerability, and compliance according to company policy and Microsoft recommendations
- Proactively identify gaps or conflicts in existing processes and help develop solutions
- Identify key security-related Azure Insights to enhance cybersecurity monitoring, alerting, automation, and response
- Respond to tickets using Freshworks ticketing software
- Submitting change requests.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
Deskside Support Analyst
ISM Canada
12.2021 - 04.2024
- On-site at SaskTel, monitoring and troubleshooting computer hardware including Windows Laptops, and Desktops, providing prompt and efficient support to end-users
- Supporting and maintaining operating systems and Microsoft 365 apps for end users
- Utilizing SCCM to image and update computer systems for end users ensuring everything is up to date and working efficiently
- Using Service Now to track requests and incidents
- Successfully closed off over 2200 Service Now tickets in 2023
- Improved customer satisfaction by providing timely and accurate technical support to end-users
- Resolved complex technical issues for clients, enhancing overall system performance
- Inventory management.
Service Desk Analyst
SaskTel
08.2021 - 12.2021
- Answered phone calls from customers related to internet problems in their residential homes
- Provide first-level technical support utilizing phone calls, email, and instant chat
- Efficiently managed and prioritized incoming support tickets, maintaining a high level of customer satisfaction
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Video Conference Coordinator
Government of Saskatchewan
11.2018 - 03.2019
- Managed video conference scheduling, troubleshooting, and equipment set-up for meetings
- Collaborated with IT teams to ensure optimal network connectivity and audio-visual performance.
Field Service Technician
Toshiba
09.2017 - 12.2017
- Demonstrated ability to provide exceptional customer service by effectively communicating technical information
- Proficient in reading technical schematics and using diagnostic equipment to identify and resolve issues
- Extensive experience troubleshooting and repairing complex electronic and electrical systems
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Desk Side Support Technician
CGI
03.2015 - 09.2017
- Enhanced system performance by diagnosing and resolving hardware and software issues
- Streamlined troubleshooting processes for increased efficiency and reduced downtime
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
Desktop Engineer
Fujitsu
05.2014 - 10.2014
- Proficient in providing end-user support and training for software applications and operating systems
- Proven track record in deploying and managing desktop imaging and software distribution solutions
- Enhanced system performance by optimizing desktop configurations and implementing software updates.
Regional Support Analyst
Government of Saskatchewan
07.2012 - 07.2013
- Collaborated with IT teams to implement and maintain software and hardware upgrades across the region
- Conducted training sessions on new systems and applications, empowering staff to maximize productivity
- Provided end-user support and troubleshooting for regional office locations, ensuring smooth day-to-day operations
- Improved customer satisfaction by promptly addressing and resolving support issues.
Desktop Technician
MicroAge
05.2011 - 05.2012
- Skilled in diagnosing and resolving network connectivity and printing problems for a seamless user experience
- Experienced in conducting hardware installations, upgrades, and maintenance to optimize desktop performance.
Service Desk Agent
CGI
11.2008 - 04.2010
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
Education
Computer Networking Technician Certificate - Computer Networking Technician
Saskatchewan Polytechnic
Regina, SK 09.2007 - 06.2008
Skills
Networking: LAN, WAN, WIFI, TCP/IP, DNS, DHCP
Hardware: Laptop, Desktop, Tablet, Mobile Phone, Assembly, Maintenance, Peripherals, Printers, Troubleshooting
Operating Systems: Microsoft Windows 10/11, Microsoft Office 365
Software: Microsoft One Drive, Custom Business Applications, Installations, Troubleshooting, Debugging, Testing
Cloud computing: Microsoft Azure, Azure Active Directory, Entra ID, Microsoft Intune, Microsoft 365 (including Exchange, Sharepoint, Teams, OneDrive), Azure VM, Azure Storage, Azure Networking
Amazon Web Services: Including S3, EC2, IAM, Databases, Lambda, Storage, Networking, and Security
Security: Microsoft Defender, Microsoft Defender
Certification
Currently studying for AZ-500
Languages
English
Native or Bilingual
Timeline
Deskside Support Analyst
ISM Canada
12.2021 - 04.2024
Service Desk Analyst
SaskTel
08.2021 - 12.2021
Video Conference Coordinator
Government of Saskatchewan
11.2018 - 03.2019
Field Service Technician
Toshiba
09.2017 - 12.2017
Desk Side Support Technician
CGI
03.2015 - 09.2017
Desktop Engineer
Fujitsu
05.2014 - 10.2014
Regional Support Analyst
Government of Saskatchewan
07.2012 - 07.2013
Desktop Technician
MicroAge
05.2011 - 05.2012
Service Desk Agent
CGI
11.2008 - 04.2010
Computer Networking Technician Certificate - Computer Networking Technician
Saskatchewan Polytechnic
09.2007 - 06.2008
Client Support Specialist
SecurTek
4 2024 - Current