Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Derek Zeliszczak

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Aiming for maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Sales Representative

Bisco Industries Inc.
07.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Quality Control Coordinator

Bureau Veritas, Microbiology
07.2021 - 07.2022
  • Revision of SOPs and ensuring quality of tests
  • Experimented with products to test and determine reliability.
  • Assisted with quality control audits.
  • Validation of methods for undergoing tests;
  • Making sure all traceability of solutions is properly documented;
  • Registering non-conformities whenever needed.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Team Leader

Bureau Veritas
01.2021 - 07.2021
  • Responsible for following the summaries produced by the department;
  • Following worksheets the analysts produce to ensure that the traceability of all equipment used is clearly indicated;
  • Responsible for replacing defective equipment as soon as possible as well as reacting quickly when proceeding with unorthodox samples;
  • Organize the team throughout the course of the day for efficient use of time;
  • Relaying all information back to the supervisor to update them on the status of the laboratory.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Analyst 2

Bureau Veritas
09.2019 - 01.2021
  • Operation of various instruments as well as their maintenance;
  • Following an SOP (Standard Operating Procedure) to correctly follow what is needed;
  • Responsible for a variety of tests to accommodate the demands of clients and their samples;
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Analyst 1

Bureau Veritas
05.2019 - 09.2019
  • Responsible for a variety of tests to accommodate the demands of clients and their samples
  • Following an SOP (Standard Operating Procedure) to correctly extract what is needed from the sample and, in some cases, what the client specifically asks for
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.

Consultant

Mondou
01.2017 - 05.2019
  • Animal nutrition knowledge: Proteins in foods, types of foods for animal state, general diet and supplemental aids for healthy weights, coats and so on
  • Customer service experience
  • Analyzed problematic areas to provide recommendations and solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Education

Bachelor of Science - Biology

Concordia University
Montreal, QC
05.2019

DEC - Health Science

Champlain College Saint-Lambert
Longueuil, QC
12.2015

Skills

  • Problem-Solving Strengths
  • Microsoft Excel
  • Onsite Product Demonstrations
  • Prospecting Skills
  • Inside and Outside Sales
  • Product Promotion
  • Sales Expertise
  • Interpersonal Skills

Volunteering

I've been volunteering at a hospital to give myself a sense of purpose while also providing aid to the staff. Although my tasks don't involve any of the herculean efforts the nurses do for their patients, I help out by visiting seniors who don't get many visitors and aid in their weekly exercise whenever they feel motivated to do so (sometimes motivating them is one of my tasks as well). I've been at the Lasalle hospital since February 2023 and continually go every weekend to see where I'm needed.

Timeline

Sales Representative

Bisco Industries Inc.
07.2022 - Current

Quality Control Coordinator

Bureau Veritas, Microbiology
07.2021 - 07.2022

Team Leader

Bureau Veritas
01.2021 - 07.2021

Analyst 2

Bureau Veritas
09.2019 - 01.2021

Analyst 1

Bureau Veritas
05.2019 - 09.2019

Consultant

Mondou
01.2017 - 05.2019

Bachelor of Science - Biology

Concordia University

DEC - Health Science

Champlain College Saint-Lambert
Derek Zeliszczak