Derek Woods
Rancho Cucamonga
Summary
Results-driven Security Operations Manager with extensive experience in overseeing security protocols within correctional facilities. Expertise in crisis intervention and conflict resolution fosters a safer environment for staff and inmates. Adapts strategies to enhance operational efficiency in fast-paced settings while maintaining high standards under pressure.
Overview
16
16
years of professional experience
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
Norco
10.2016 - Current
- Supervised daily activities of inmates, ensuring adherence to safety protocols and maintaining facility order.
- Conducted regular security checks throughout the facility to prevent disturbances.
- Responded promptly to emergencies, ensuring the safety of staff and inmates.
- Enforced facility rules and regulations, fostering a disciplined environment to promote inmate accountability.
- Documented daily activities and incidents in accurate reports for review.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Investigated incidents involving prisoners or staff, identifying policy violations and implementing corrective actions to uphold institutional integrity.
Cadet Officer
California Department of Corrections and Rehabilitation
Galt
07.2016 - 10.2016
- Operated in 24/7 environment, attended classes on laws, policies, and procedures, and participated in rigorous physical training to ensure readiness for law enforcement duties.
- Conducted cell searches, supervised incarcerated persons, responded to emergencies, and transported inmates, ensuring safety and compliance with regulations.
- Trained in the use of lethal weapons, chemical agents, radio communication, and defensive tactics.
- Develop professional communication skills, maintain high ethical standards, and learn to de-escalate violent situations.
- Completed training academy on 10/07/2016, acquiring essential skills in law enforcement procedures and emergency response.
Mail Carrier
United States Postal Office
Lancaster
02.2013 - 07.2016
- Delivered mail and packages to residential and commercial addresses consistently.
- Sorted and organized mail to enhance efficiency of daily route execution.
- Operated postal delivery vehicles while adhering to traffic regulations.
- Addressed customer delivery inquiries and concerns to improve service satisfaction.
- Managed time efficiently to complete routes within scheduled hours.
- Collaborated with team members to streamline operations at postal facility.
- Recorded address changes to redirect mail for residences or businesses.
Cashier
Target
Palmdale
11.2012 - 01.2013
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to meet daily operational goals.
- Processed cash, credit, and gift card transactions accurately, ensuring trust and security.
- Resolved customer complaints promptly, fostering customer satisfaction and loyalty.
- Monitored inventory levels at checkout and reported discrepancies to management.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Best Buy
Los Angeles
11.2011 - 01.2012
- Operated cash register and processed customer transactions, ensuring accuracy and efficiency.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance shopping experience.
- Collaborated with team members to meet daily operational goals.
- Handled cash, credit, and gift card transactions with a focus on security and accuracy.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed various tasks to support management directives.
- Maintained clean and organized checkout area to promote a positive shopping environment.
Crew Member
AMC Theatres
Marina del Rey
05.2010 - 11.2010
- Provided exceptional customer service during movie screenings and events.
- Operated concession stand, serving food and beverages to meet customer demand during busy events.
- Collaborated with team members to streamline operations during peak hours, ensuring timely service.
- Resolved customer inquiries and concerns promptly, improving overall guest satisfaction.
- Handled cash transactions accurately at the box office and concession stand.
- Assisted in training new crew members on operational procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored inventory levels of snacks and beverages, restocking supplies.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Westchester High School
Los Angeles06-2011
Skills
- Security enforcement
- Emergency response
- Incident investigation
- Defensive tactics
- Report documentation
- Situational awareness
- Conflict resolution
- Attention to detail
- Time management
- Professional ethics
- Ethical decision making
- Problem solving
- Communication skills
- Customer communication
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
10.2016 - Current
Cadet Officer
California Department of Corrections and Rehabilitation
07.2016 - 10.2016
Mail Carrier
United States Postal Office
02.2013 - 07.2016
Cashier
Target
11.2012 - 01.2013
Cashier
Best Buy
11.2011 - 01.2012
Crew Member
AMC Theatres
05.2010 - 11.2010
High School Diploma -
Westchester High School