Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Derek Wong

Calgary,AB

Summary

Versatile Operations Supervisor successful at taking on routine and complex customer service challenges with a resourceful and creative approach. Skilled in leading teams, assisting managers,

delivering excellent customer satisfaction, and solving complex issues. Seeking to leverage my knowledge and creativity in an administrative assistant role at WCB, an organization that values teamwork, excellence, and innovation.

Overview

23
23
years of professional experience

Work History

Surveillance and Operations Supervisor

Zedcor Security and Surveillance Solutions
11.2020 - 05.2023
  • Monitored over 300 commercial sites across Canada on a daily basis, improving compliance, safety, and security.
  • Coordinated staff response to emergencies and alarms, involving fire, theft, vandalism, and trespassing, resolving issues quickly and effectively.
  • Dispatched the police to breaches of clients’ sites, including pipelines, construction sites, warehouses, offices, and homes, and assisted with the apprehension suspects.
  • Created and reviewed over 50 reports per month on various incidents and breaches, such as fire, theft, vandalism, and trespassing, using Genetec VMS, ensuring accuracy and compliance with security standards and regulations.
  • Ensured optimal performance and functionality of tower equipment and software, installing, configuring, and troubleshooting over 300 camera systems across Canada.
  • Trained and supervised 25 surveillance staff, covering technical, operational, and safety aspects, improving their skills and performance
  • Contributed to surveillance meetings, identifying operational needs and planning training exercises, ensuring alignment with security goals and objectives, and enhancing team collaboration and communication.
  • Analyzed data from security cameras, sensors, and logs, and proposed improvements for security systems and processes, increasing efficiency, reliability, and security
  • Provided prompt, courteous, and professional customer service and communication, resolving issues and answering inquiries.

Bakery Assistant Manager/Food Safety Specialist

Safeway Canada
02.2018 - 11.2020
  • Assembled self-serve case with over 30 fresh and appealing bakery products daily and maintained inventory, ensuring customer satisfaction and sales growth.
  • Implemented and followed the first in, first out food safety policy, handling and storing of ingredients and food, complying with health and hygiene regulations, and overcoming limited storage space.
  • Streamlined bakery operations for increased efficiency, optimizing staff scheduling, inventory management, and daily production planning, using online systems and vendor relationships, reducing costs and waste.
  • Adhered to and implemented company standards for customer service, food safety, and cleanliness, enhancing the reputation and performance of the bakery.
  • Assisted the manager's administrative duties, such as ordering supplies, processing invoices, and updating records, using MS Office and online systems, ensuring accuracy and efficiency.
  • Audited five departments for food safety compliance, using checklists and inspections, and reported findings to the Store General Manager, identifying and resolving issues, and improving processes and procedures.

Satellite Technician

Innovative Communications and Integration
05.2011 - 12.2017
  • Improved service and rapport with over 100 commercial and retail satellite customers by diagnosing, troubleshooting, repairing, replacing, and/or upgrading system components, ensuring optimal performance and functionality.
  • Planned and executed over 200 installations of satellite equipment across Alberta, Yukon, and the NWT, laying out equipment and wiring plans, overcoming site-specific obstacles, and meeting customer specifications and deadlines.
  • Maintained accurate records of completed work orders, service requests, and inventory levels for effective resource management.
  • Assisted clients in understanding the features and functionalities of their satellite systems, fostering a positive customer experience.
  • Trained and mentored new technicians on installation standards, policies, procedures, and customer interactions, using online modules, on-site demonstrations, and feedback sessions, improving their skills and performance.

1st Cook/Baker

Royal Arch Masonic Care Home
09.2000 - 05.2011
  • Prepared and cooked over 150 client-specific meals daily as directed by the dietician, meeting various dietary needs and preferences, and ensuring high quality and satisfaction.
  • Handled and stored raw materials, cooked food, and equipment properly, following food safety and hygiene regulations, and overcoming limited storage space
  • Ordered, restocked, and maintained inventories of kitchen supplies and equipment, using online systems and vendor relationships, ensuring adequate stock levels and reducing costs.
  • Cleaned, sanitized, and organized kitchen area tools and equipment, using proper techniques and products, complying with health and safety standards.
  • Adjusted and monitored portion sizes and food quality, using scales, thermometers, and taste tests, reducing waste and ensuring customer satisfaction
  • Converted over 100 recipes to HACCP standards, using online databases, ensuring food safety and compliance with regulations.

Education

Certificate in Baking and Pastry Arts -

Vancouver Community College
Vancouver, BC
06.2006

Certificate in Culinary Arts -

Vancouver Community College
Vancouver, BC
09.1997

Skills

  • Use MS Office to update documents, spreadsheets, presentations, and emails
  • Communicated effectively with customers, staff, and management in English, both written and spoken, resolving issues and providing feedback
  • Excellent organizational and leadership skills, able to prioritize tasks, delegate responsibilities, and motivate teams
  • Committed and reliable, with a strong work ethic and a positive attitude
  • Set weekly priorities and have optimal use of time
  • Problem-solving skills, able to recognize potential issues and offer proactive solutions
  • High attention to detail, ensuring accuracy and quality of work

Timeline

Surveillance and Operations Supervisor

Zedcor Security and Surveillance Solutions
11.2020 - 05.2023

Bakery Assistant Manager/Food Safety Specialist

Safeway Canada
02.2018 - 11.2020

Satellite Technician

Innovative Communications and Integration
05.2011 - 12.2017

1st Cook/Baker

Royal Arch Masonic Care Home
09.2000 - 05.2011

Certificate in Baking and Pastry Arts -

Vancouver Community College

Certificate in Culinary Arts -

Vancouver Community College

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Derek Wong