Derek White

• Open and Close shop daily Maintain work orders with 2 Technicians. Sell Needed VAPS. Order all parts for shop.
• Maintain accounts payables with all Service Providers.
• Schedule and organize technician time and payroll.
• Handle calls for booking in new jobs and provide existing customers with excellent customer service.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed budgets effectively, ensuring optimal financial performance. Maintain an efficient shop with a high Gross Margin.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  

• Service Center Manager
  Open and Close shop daily.
• Maintain work orders with 2 Technicians, Sell Needed VAPS and Order all parts for shop.
• Maintain accounts payables with all service providers. Schedule and organize technician time and payroll.
• Handle calls for booking in new jobs and provide existing customers with excellent customer service.
• Started here as an Assistant Manager and through a strong workflow and organization was promoted to full Service Center Manager of the original Lougheed location.
• Was an integral part in moving the shop to its current Boundary location.

Service Center Manager

• Open and Close shop daily.
• Maintain work orders with 2 Technicians, Sell Needed VAPS and Order all parts for shop.
• Maintain accounts payables with all service providers.
• Schedule and organize technician time and payroll.
• Handle calls for booking in new jobs and provide existing customers with excellent customer service.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Cross-trained existing employees to maximize team agility and performance.
• Maintain an efficient shop with a high Gross Margin.
• Started out as a 1 man shop where I handled all calls, paperwork and installations. Grew the shop to a 3 man service center with the business to grow to a 4 man shop. Fully trained the CSR to be proficient enough to run a separate Service Center.

• Installed customers Interlock Devices.
• Handled the billing and updating of all customers Interlock devices and plans.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
• Operated warehouse material handling equipment correctly to move loads.
• Supervised warehouse operations by managing employees during shifts. (Saturdays)
• Completed daily operations on time and maintained high standards of accuracy.