Derek Watkins Jr
San Bernardino
Summary
Adept at enhancing patient and client well-being, my background spans roles from Care Provider at In Home Support Services to Special Education Paraeducator, where I excelled in emotional support and patient assessments. Leveraging active listening and specialized care techniques, I've significantly improved client satisfaction and learning outcomes, showcasing my commitment to compassionate service and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Provider
In Home Support Services
06.2016 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
Battery Technician
Sam's Club
03.2023 - 10.2023
- Established strong relationships with vendors and suppliers, negotiating competitive pricing on parts while maintaining a keen focus on product quality.
- Optimized battery life by performing routine maintenance tasks and closely monitoring system health.
- Led regular team meetings to discuss ongoing projects, address concerns, and share best practices among colleagues.
- Contributed to business growth by identifying potential sales opportunities during service calls, leading to an increase in revenue from additional products and services.
- Provided expert guidance to junior technicians as they learned essential skills required for success in the field.
- Developed and implemented a battery recycling program, promoting environmental responsibility while reducing waste disposal costs for the company.
- Continually updated personal knowledge and skillset through ongoing professional development opportunities, maintaining expertise in an ever-evolving industry.
- Reduced downtime for clients by providing efficient on-site battery replacement services.
- Implemented quality control measures that significantly reduced instances of faulty or subpar batteries reaching customers.
- Troubleshot complex electrical issues related to batteries and charging systems, ensuring optimal performance throughout their lifecycle.
- Performed detailed inspections of batteries prior to installation or repair work, identifying any potential areas of concern.
- Enhanced battery performance by conducting thorough diagnostic tests and implementing necessary repairs.
- Improved safety protocols within the workplace, resulting in a significant reduction in accidents related to battery handling and disposal.
- Increased customer satisfaction by providing timely and comprehensive technical support for all battery-related inquiries.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Paraeducator, Special Education
San Bernardino City Unified School District
10.2023 - 10.2024
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
Delivery Driver
Despensary
10.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Security Officer
Allied Universal Security Services
08.2023 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Tire Technician
Triple AAA
03.2022 - 09.2022
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Maximized efficiency by coordinating changing and rotating of tires.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Streamlined workflow, maintaining clean and organized work areas for optimal performance.
Mechanic Assistant
California State Parks - Big Basin Redwoods State Park
08.2018 - 02.2022
- Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
- Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Enhanced workshop efficiency with proper tool organization and inventory management.
- Supported senior mechanics in completing major overhauls, extending the lifespan of vehicles.
- Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Participated in safety training sessions to maintain a secure working environment for all staff members.
- Improved vehicle performance by conducting regular maintenance checks and repairs.
- Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
- Transported vehicles to and from repair shops, observing safety and traffic laws.
- Streamlined workflow processes by effectively prioritizing tasks based on urgency and scope of work required.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Provided excellent customer service by answering questions and addressing concerns in a professional manner.
- Assisted in ordering parts from vendors, ensuring availability of materials for upcoming jobs.
- Maintained detailed records of repairs and services to support warranty claims.
- Assisted in developing preventive maintenance schedules to reduce vehicle breakdowns.
- Reduced downtime by performing routine maintenance on workshop equipment.
- Improved team efficiency by organizing and maintaining tool inventories.
- Supported senior mechanics in complex repairs, increasing workshop capabilities.
Overnight Stocker
PetSmart Charities
08.2017 - 09.2018
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
Conservation Corps Member
California Conservation Corps
07.2015 - 07.2016
- Developed teamwork skills by collaborating effectively within diverse crews during physically demanding projects.
- Gained hands-on experience using various tools and equipment for habitat management tasks such as chainsaws, prescribed fire equipment, GPS units, and surveying instruments.
- Provided valuable feedback and suggestions during project debriefs, contributing to ongoing improvements in program operations and effectiveness.
- Assisted with recruitment efforts for future Corps members by representing the organization at job fairs, community events, and other outreach activities.
- Improved trail accessibility for park visitors by constructing and maintaining trails, bridges, and other infrastructure.
- Participated in ongoing professional development opportunities, such as training workshops and conferences, relevant to the field of conservation.
- Enhanced habitat restoration efforts by removing invasive species and planting native vegetation.
- Strengthened professional communication abilities through engaging with the public, presenting project updates, and reporting findings to supervisors.
- Fostered environmental stewardship through leading volunteer groups in conservation activities.
- Preserved historical structures on public lands through careful maintenance and repair work.
- Increased ecosystem health by conducting regular monitoring of plant and animal populations.
- Contributed to long-term conservation goals by participating in research projects and data collection initiatives.
- Demonstrated adaptability in responding to changing project priorities or unforeseen challenges while completing assigned tasks efficiently under tight deadlines.
- Educated the public about responsible outdoor recreation practices to minimize human impact on natural resources.
- Supported emergency response efforts during natural disasters, assisting with evacuations and damage assessments.
- Reduced wildfire risk with strategic fuel reduction projects, including controlled burns and mechanical thinning.
- Used hand saws and power equipment to remove unwanted and diseased trees.
- Protected vegetation from harm by insects, fungi or diseases through physical and chemical approaches.
- Supported fire prevention and suppression goals by building fire breaks and eliminating hazardous brush.
- Maintained public and private lands for optimal use and implemented fire safety prevention strategies to protect homes, businesses and individuals.
- Cared for seeds, clippings and buds and monitored plantings to cultivate desired harvests.
- Monitored public forest areas for safety and to make sure users were adhering to guidelines.
- Worked with Type, Type and Type tree varieties to meet vegetation needs of Type and Type lands.
- Coordinated public access and limited animal movements with use of designated fencing.
- Evaluated sites and devised strategic plans for rebalancing ecologies with native and non-invasive species.
- Monitored and enforced rules governing public access to government land, camping limitations, vehicle use and fire prevention strategies.
- Reviewed and enforced State regulations for public forest lands and private safety forestry guidelines.
Education
High School Diploma - Criminal Justice
Granite Hills High School
El Cajon, CA06.2012
Skills
- Emotional support
- Housekeeping
- End-of-life care
- EMR / EHR
- Grocery shopping
- Medication reminders
- Social interaction
- Activity supervision
- Patient assessments
- Laundry services
- Personal care
- Meal preparation
- Elderly care
- Housekeeping tasks
- Personal hygiene assistance
- Disability support
- Housekeeping support
- Heavy lifting
- Respectful and compassionate
- Special needs care
- Basic housekeeping
- Client transportation
- First aid and safety
- Flexible schedule and availability
Certification
- Security Guard (#6687438)
- Fire Arm Permit (#2674021)
- Exposed Fire Arm Permit
- 4 hours of Powers to Arrest & Weapons of Mass Destruction(WMD)
Timeline
Paraeducator, Special Education
San Bernardino City Unified School District
10.2023 - 10.2024
Delivery Driver
Despensary
10.2023 - 12.2023
Security Officer
Allied Universal Security Services
08.2023 - 10.2023
Battery Technician
Sam's Club
03.2023 - 10.2023
Tire Technician
Triple AAA
03.2022 - 09.2022
Mechanic Assistant
California State Parks - Big Basin Redwoods State Park
08.2018 - 02.2022
Overnight Stocker
PetSmart Charities
08.2017 - 09.2018
Care Provider
In Home Support Services
06.2016 - Current
Conservation Corps Member
California Conservation Corps
07.2015 - 07.2016
High School Diploma - Criminal Justice
Granite Hills High School
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