Derek Tutton

• Achieved a management position within the first year of employment by demonstrating leadership skills and commitment.
• Improved abandon call metrics from 93% to 97% by managing scheduling team dynamics and individual autonomy within the department.
• Coordinated staff schedules to optimize claims processing and service queue management.
• Created and implemented processes to streamline inner office policy processing, enhancing workflow efficiency.
• Coordinated review and processing of complex policies and applications with the Medical Legal and Processing departments to ensure accurate policy application handling.
• Cross-trained employees in policy issuing, policy reviews, medical front-line assistance, and claims adjudication to enhance team versatility.
• Trained new hires and cross-trained over 50 employees.
• Reviewed insurance claims files for accuracy and completeness

• Helped achieve provincial literacy targets over 1 year for 122 clients through community outreach and contact with organizations and businesses for fundraising support.
• Facilitated employment for unemployed Peterborough residents through technology training, soft skills development, and job search support.
• Revamped case management methods by integrating technology and digitizing client records for improved accessibility.
• Established support networks and funding channels to enhance community visibility and resources.

• Supported sales efforts as district sales representative for two consecutive years, selling over $120,000 in waste products for office operations.
• Cultivated and maintained strong relationships across commercial industries, enhancing customer loyalty.
• Established strong connections with clients through regular communication. and maintained positive relationships across commercial industries.
• Facilitated service improvements to enhance customer satisfaction. to enhance service delivery. to new industry and sector, managing a customer service team and combining sales and service for stronger impact.

• Designed and created a corporate training program and taught nationally for over 100 employees.
• Facilitated meetings and organized time-sensitive tasks for collaboration between legal and provincial medical teams.
• Oversaw legal and medical documentation, ensuring accuracy and effectiveness, and coordinated discussions with other departments for incomplete tasks.
• Responsible for legal and medical documentation and reviewing for accuracy and effectiveness. Responsible for cross discussions with other departments if not fully completed.
• Maintained high KPIS and metrics for over 30 employees focusing on strength based support and coachings.

• Worked within customer service, management, claims adjudication and underwriting departments.
• Collaborated with departments to streamline workflow processes between teams.
• Coordinated with department supervisors to enhance workflow and ensure project alignment.

Conducted weekly meetings with team members to align on upcoming tasks and project deadlines.