Derek Turner
Kanata
Summary
Dynamic leader with extensive experience at Food Basics, adept in customer service and store operations. Excelled in roles from Department Manager to Store Manager, enhancing store performance and fostering team leadership. Proven track record in problem-solving and mentoring, significantly improving customer relations and operational efficiency.
Overview
23
23
years of professional experience
Work History
Store Manager
Food Basics
05.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Grocery / Bakery Field Specialist
Food Basics
04.2023 - 10.2023
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
- Executed tasks within time and budget constraints.
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Provided expert guidance to managers, fostering a culture of continuous learning and improvement.
- Improved field operations efficiency by implementing new technologies, programs(SCIP) and procedures
Assistant Store Manager
Food Basics
11.2010 - 05.2013
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Produce Department Manager
Food Basics
11.2003 - 11.2010
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
Grocery Department Manager
Food Basics
10.2001 - 11.2003
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
- Successfully managed seasonal transitions within the department, offering a diverse range of products yearround.
- Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
Education
High School Diploma -
High School
Ottawa06-1996
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Store merchandising
Languages
English
Timeline
Grocery / Bakery Field Specialist
Food Basics
04.2023 - 10.2023
Store Manager
Food Basics
05.2013 - Current
Assistant Store Manager
Food Basics
11.2010 - 05.2013
Produce Department Manager
Food Basics
11.2003 - 11.2010
Grocery Department Manager
Food Basics
10.2001 - 11.2003
High School Diploma -
High School
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