Derek Tobon
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Summary
Dynamic professional with a proven track record at Manheim Auto Auction, excelling in customer service and inventory management. Skilled in problem-solving and relationship building, I enhanced client satisfaction and streamlined operations. Proficient in data entry and quality control, I consistently delivered results while fostering teamwork and collaboration.
Overview
4
4
years of professional experience
Work History
Dealer Sales/Inventory Control Coordinator
Manheim Auto Auction
09.2023 - Current
- Managed inventory of auction vehicles, maintaining accurate records and organization.
- Assisted in resolving customer inquiries, enhancing overall client satisfaction during auctions.
- Facilitated vehicle inspections to ensure compliance with auction standards.
- Resolved customer inquiries efficiently via phone, email, and chat channels.
- Managed customer accounts, ensuring accurate information and timely updates.
- Utilized inventory management software to track stock movements and maintain accurate records.
Sales Assistant/ Service Advisor
Shift
03.2022 - 08.2023
- Assisted customers with product selection, enhancing overall car shopping experience.
- Collaborated with team members to achieve sales targets and promote store initiatives.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Assisted customers with prompt and polite support in-person and via telephone.
- Coordinated with technicians to schedule appointments and streamline workflow processes.
- Facilitated customer inquiries, ensuring prompt and accurate service work.
Safety/Inspector in Quality Assurance and Quality Control
Amazon
11.2021 - 02.2023
- Conducted regular safety audits to identify potential hazards and ensure compliance with regulatory standards.
- Collaborated with management to refine emergency response plans and improve overall safety procedures.
- Investigated incidents and accidents, determining root causes to prevent future occurrences.
- Inspected outbound loads for compliance with quality standards and specifications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Grocery Team Lead
Superior Grocers
02.2021 - 12.2021
- Trained and mentored new team members on best practices for customer service and product handling.
- Implemented merchandising strategies that increased product visibility and improved sales performance.
- Resolved customer inquiries promptly, enhancing overall shopper experience and satisfaction ratings.
- Conducted regular safety audits to uphold compliance with health regulations in the grocery department.
- Managed daily operations of the grocery department, ensuring smooth workflow and timely task completion.
Education
In Progress - Business Management
Chaffey College
Rancho Cucamonga, CA06-2027
Skills
- Quick thinking
- Excellent customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Computer skills
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dealer Sales/Inventory Control Coordinator
Manheim Auto Auction
09.2023 - Current
Sales Assistant/ Service Advisor
Shift
03.2022 - 08.2023
Safety/Inspector in Quality Assurance and Quality Control
Amazon
11.2021 - 02.2023
Grocery Team Lead
Superior Grocers
02.2021 - 12.2021
In Progress - Business Management
Chaffey College
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