Derek Tobon
Fontana
Summary
Committed job seeker with a history of meeting company needs with consistent and organized
practices. Skilled in working under pressure and adapting to new situations and challenges to best
enhance the organizational brand.
Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability
and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly
mastering new skills.
Overview
4
4
years of professional experience
Work History
Driver, Inventory Control Coordinator
Manheim Auto Auction
Fontana
09.2023 - Current
- Utilized inventory software such as LotVision and ECR for tracking and reporting purposes.
- Managed tracker inventory levels to ensure optimal stock at all times.
- Participated in physical inventory counts to keep information accurate and current.
- Collaborated with other departments such as sales, mechanics, and commercial to ensure our vehicle inventory and location was up to date.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Moved cars from the receiving area to the auction block, as well as between blocks during auctions.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Sales Assistant, Quality Control Associate
Shift
Pomona
02.2023 - 09.2023
- Provided excellent customer service to clients in person and over the phone.
- Used computer systems to retrieve customer information, vehicle stock number inventory and status of purchase orders.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assisted in developing sales strategies and setting targets for different accounts.
- Developed key customer relationships to increase sales.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Negotiated with customers to close sales at agreed upon prices.
- Assessed damage on new and current vehicles to update on (QC) Quality Condition Reports
Quality Control Specialist
Amazon
Bloomington
12.2021 - 01.2023
- Managed inventory levels across multiple channels throughout Amazon.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Performed quality control inspections at work sites to determine alignment with safety regulations.
- Resolved issues to improve productivity and workflows.
Parts Counter Person
Kia Motors
Fontana
05.2022 - 10.2022
- Operated point of sales and parts lookup computer systems.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Maintained cleanliness of the store front area.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Collaborated with other members of sales team to reach targets.
- Taught and trained new sales personnel on customer service and sales techniques.
Grocery Clerk
Superior Grocers
Fontana
04.2021 - 12.2021
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
- Created and built product displays to engage customers through visual merchandising.
- Coordinated with vendors and suppliers to ensure timely delivery of inventory.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Answered phone calls to assist customers with questions and orders.
Education
Some College (No Degree) - Business Management
Chaffey College
Rancho Cucamonga, CASkills
- Inventory management
- Customer service
- Sales strategies
- Data analysis
- Quality control
- Business management
- Revenue generation
- Vehicle inspection
- Microsoft Excel
- Multitasking Abilities
- Adaptability
- Salesforce
- Bilingual
- Marketing Techniques
- Salesforce, Hubspot Experience
- Windows, Mac knowledge
- Windows programs
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Driver, Inventory Control Coordinator
Manheim Auto Auction
09.2023 - Current
Sales Assistant, Quality Control Associate
Shift
02.2023 - 09.2023
Parts Counter Person
Kia Motors
05.2022 - 10.2022
Quality Control Specialist
Amazon
12.2021 - 01.2023
Grocery Clerk
Superior Grocers
04.2021 - 12.2021
Some College (No Degree) - Business Management
Chaffey College