Derek Stenner
Newbury Park
Summary
Detail-oriented technician with over 30 years of experience in installation, maintenance, and diagnostics of fiber optic and copper networks. Known for expertise in diagnostics, troubleshooting, and preventative maintenance. Highly adept in performing installations, maintenance, and repairs on circuits and components of equipment. Well-organized and resourceful with superior work ethic.
Overview
32
32
years of professional experience
Work History
Central Office Technician
Frontier Communications
Thousand Oaks, CA
04.2020 - Current
- Installation and maintenance of telecommunication equipment across central office facilities.
- Conducted routine inspections to ensure compliance with safety standards and regulatory requirements.
- Managed inventory of tools and equipment, ensuring availability for timely project execution.
- Performed preventive maintenance of telecommunications equipment.
- Installation and maintenance of multiple circuits, including copper, fiber, transport, data and video.
Cable Splicer
Frontier Communications
Thousand Oaks, CA
09.2017 - 04.2020
- Installed and spliced fiber optic and copper cables to ensure reliable telecommunications services.
- Conducted routine maintenance on cable infrastructure to minimize service interruptions and enhance network performance.
- Collaborated with field technicians to troubleshoot connectivity issues and implement effective solutions.
- Utilized specialized tools such as fusion splicers and OTDRs for precise cable splicing and testing.
- Experience in network restoration repairs during fires and floods.
Fiber Network Technician
Verizon
Thousand Oaks, CA
11.2000 - 09.2017
- Installed and maintained fiber optic networks to ensure optimal performance.
- Conducted routine inspections and troubleshooting of network systems.
- Collaborated with cross-functional teams to resolve connectivity issues efficiently.
- Trained junior technicians on best practices for fiber installation and maintenance.
Field Service Technician
GTE
Camarillo, CA
07.1996 - 11.2000
- Diagnosed and resolved technical issues with copper telecommunications equipment and systems.
- Performed routine maintenance on network infrastructure to ensure optimal performance.
- Provided on-site installation and configuration of wireless devices for customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
Customer Service Representative
GTE
Oxnard, CA
04.1994 - 07.1996
- Resolved customer inquiries efficiently, providing accurate information and support across multiple channels.
- Trained new team members on customer service protocols and system navigation, enhancing onboarding efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
General Ed
Moorpark College
Moorpark, CASkills
- Network troubleshooting
- Diagnostics and troubleshooting
- IP networking
- Installing equipment
- Cable management
- Fiber optic technology
- Safety measures
Timeline
Central Office Technician
Frontier Communications
04.2020 - Current
Cable Splicer
Frontier Communications
09.2017 - 04.2020
Fiber Network Technician
Verizon
11.2000 - 09.2017
Field Service Technician
GTE
07.1996 - 11.2000
Customer Service Representative
GTE
04.1994 - 07.1996
General Ed
Moorpark College