Derek Stefura
Victoria,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Contents Manager
ServiceMaster Restore
08.2023 - Current
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Developed strong rapport with clients through exceptional customer service skills, fostering long-term relationships and repeat business.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Contents Supervisor
On Side Restoration Services
01.2022 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Listing of non-restorable and pricing of contents
Quality Control Inspector
Blue Falls Manufacturing
05.2018 - 01.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Representative
ATB Financial
01.2015 - 03.2018
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Improved branch sales performance by cross-selling various banking products and services.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
Education
Bachelor of Social Work -
MacEwan University
Edmonton, ABHigh School Diploma -
Lillian Osborne High School
Edmonton, ABSkills
- Customer Relationship Management
- Verbal and Written Communication
- Quality Standards
- Team Leadership
Timeline
Contents Manager
ServiceMaster Restore
08.2023 - Current
Contents Supervisor
On Side Restoration Services
01.2022 - 08.2023
Quality Control Inspector
Blue Falls Manufacturing
05.2018 - 01.2022
Customer Service Representative
ATB Financial
01.2015 - 03.2018
Bachelor of Social Work -
MacEwan University
High School Diploma -
Lillian Osborne High School
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