Derek Smith
LETHBRIDGE,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong in organization, record keeping, and working safely in fast-paced environments. Ready to support efficient operations through practical problem-solving and quality service.
Overview
4
4
years of professional experience
Work History
Overhead Door Technician
Overhead Door of Lethbridge
Lethbridge, Alberta
01.2025 - 10.2026
- Installed residential and commercial overhead doors for Lethbridge service visits.
- Checked door tracks, springs, cables, and rollers to support safe operation.
- Repaired remote controls and keypad systems during onsite service visits.
- Troubleshoot systems to identify root causes of issues, determining necessary repairs to restore functionality.
- Updated customers on service needs and coordinated follow-up repairs to ensure timely resolutions.
- Delivered technical support via phone and email, addressing customer inquiries about overhead doors to enhance satisfaction.
- Operated lifts, winches and chain falls to move heavy curtain doors.
- Processed customer payments for services rendered directly from customers and provided receipts.
Warehouse Shipper
Arcane Fibre Works
Lethbridge, Alberta
04.2023 - 01.2025
- Picked and packed fibre orders for timely shipping at Arcane Fibre Works.
- Packed and shipped orders accurately and efficiently.
- Maintained cleanliness and organization of warehouse to uphold safety standards.
- Participated in regular stock checks for accurate inventory management.
- Coordinated with other departments on order fulfillment issues.
- Supported production teams with daily tasks.
- Updated shipment tracking systems to ensure accurate and current order information.
- Completed necessary paperwork related to shipping activities.
Education
Door Technician Level 2 - Overhead Doors
Canadian Door Institute
Markham, ON06-2024
High School Diploma -
Clavet High School
Clavet, SK06-1994
Skills
- Lift equipment operation
- Troubleshooting systems
- Technical support
- Mechanical aptitude
- Safety compliance
- Attention to detail
- Worksite organization
- Task prioritization
- Time management
- Problem-solving abilities
- Customer service
- Service documentation
Timeline
Overhead Door Technician
Overhead Door of Lethbridge
01.2025 - 10.2026
Warehouse Shipper
Arcane Fibre Works
04.2023 - 01.2025
Door Technician Level 2 - Overhead Doors
Canadian Door Institute
High School Diploma -
Clavet High School