Derek Smith
Santa Clarita
Summary
Offering strong leadership capabilities and commitment to continuous learning in team-oriented setting. Brings ability to grasp complex operations quickly, paired with skills in time management and problem-solving. Ready to learn and work hard towards new tasks.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Popeyes® Louisana Kitchen
08.2025 - Current
- Resolve customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Manage inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Exercise composure under pressure and in escalated customer service scenarios.
- Advise new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Lead by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversee daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Order Taker
Popeyes® Louisana Kitchen
08.2024 - Current
- Welcome customers and provided quick and attentive service.
- Effectively communicate with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Demonstrate excellent multitasking skills under pressure
- Keeping the work environment clean
Education
No Degree -
Canyon High School
Canyon CountryHomeschool
Rancho Palos Verdes, CANo Degree -
College of The Canyons
Canyon Country, CANo Degree -
Moorpark College
Moorpark, CASkills
- Team motivation
- Employee training
- Policy enforcement
- Cash handling
- Punctual and reliable
- Decision-making
Timeline
Shift Lead Manager
Popeyes® Louisana Kitchen
08.2025 - Current
Order Taker
Popeyes® Louisana Kitchen
08.2024 - Current
No Degree -
Canyon High School
Homeschool
No Degree -
College of The Canyons
No Degree -
Moorpark College
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