Derek Shaw

• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Assist and advise electors before an d after the election
• Helped to update the electoral database

• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Introduced in=store wine seminars and tastings.
• Created mailing lists to keep customers informed of store activities and offerings.
• Addressed customer issues promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Organized wine tastings to introduce customers to new wines, increasing customer satisfaction.
• Managed inventory, ensuring optimal stock levels.
• Trained staff on wine knowledge and tasting techniques, enhancing overall customer experience.
• Created informative in-store displays highlighting featured wines, boosting sales of promoted products.
• Emphasize customer service.

Employed by Various Companies including:

Computer Associates, Pre Sales, UK

Viasoft, Pre Sales and Marketing, U.S,

CCA Canada, Pre and Post Sales, Canada.

etc.