Derek Rogers
Fremont
Summary
Dynamic Operations Coordinator with a proven track record at Ford Drive, excelling in process implementation and customer relations. Enhanced efficiency through proactive problem-solving and quality assurance, resulting in improved customer satisfaction. Skilled in scheduling management and fostering strong client relationships, ensuring compliance and operational excellence. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
Ford Drive
04.2023 - 04.2025
- Facilitated smooth day-to-day operations with our Ford Mach-E leasing program, by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managing a fleet over 240 EV vehicles, from light prepping to certificate obtained Module replacement.
- Created secured portfolios to protect our clients personal persons information.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Lead Supervisor
Celerity Cleaning
03.2017 - 04.2023
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Leading the team and assigned areas to do rough cleans and final cleans on jobsite.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Established team priorities, maintained schedules and monitored performance.
- Trained cleaners to clean post construction cleaning for efficiency and quality.
- Inspected completed projects to meet superintendents expectations.
Customer Service Representative
Hertz Car Rental
10.2013 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Verified and proposed proper protection for customers for minimal stress upon returning the vehicle.
Quality Control Inspector
Tesla Motors
02.2016 - 02.2017
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Assisted on the assembly line, certified in applying trim to foam for finished set frames,
- Used variety of hand tools, precision measuring equipment to ensure the best quality product
Education
General Studies
Chabot College
Hayward, CA03-2010
GED -
Fremont Adult School
Fremont, CA06-2007
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Quality assurance
- Scheduling coordination
- Customer relations
Timeline
Operations Coordinator
Ford Drive
04.2023 - 04.2025
Lead Supervisor
Celerity Cleaning
03.2017 - 04.2023
Quality Control Inspector
Tesla Motors
02.2016 - 02.2017
Customer Service Representative
Hertz Car Rental
10.2013 - 11.2017
General Studies
Chabot College
GED -
Fremont Adult School
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