Derek Remillard
Rancho Cucamonga
Summary
Experienced customer service professional with over 20 years in the service and restaurant industries. Dedicated to providing exceptional support and ensuring customer satisfaction. Thrives in fast-paced environments as a solid team player. Brings an upbeat, positive attitude to every interaction and makes valuable contributions to the success of the company.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales
Symmetry Financial Group
07.2023 - Current
- Provide clients with essential opportunities for financial security and well-being.
Customer Service - Food Server
Lucille's Smokehouse BBQ
02.2024 - Current
- Deliver exceptional service to create a welcoming dining experience, promptly attending to guests' needs.
- Provide detailed menu knowledge to assist guests in selecting meals.
- Receive compliments on quality service, recommending popular food items.
- Collaborate with team members to ensure smooth restaurant operations.
- Enhance dining experience, memorizing guest preferences for personalized service.
Customer Service – Food Server
Yard House Restaurant
11.2012 - 10.2022
- Successfully interacted with customers to provide tactful and respectful service
- Managed quality communication to expedite orders
- Performed sales duties, used POS system, and had extensive product knowledge.
Customer Service – Food Server and Pantry Cook
Claim Jumper Steakhouse & Bar
05.2004 - 10.2012
- Prepared food orders to fulfill customer needs
- Performed sales duties, used POS system, and completed opening and closing duties
- Regularly sought opportunities to upsell and add on additional merchandise.
Warehouse and Customer Service
Costco Wholesale
02.2004 - 03.2004
- Maintained working knowledge of the store layout and product information to assist customers
- Sorted, stocked and organized merchandise to efficiently distribute to customers.
Customer Service
VONS
03.1999 - 03.2004
- Recommended, selected, and helped locate merchandise based on customer needs, using comprehensive product knowledge
- Communicated merchandise needs and/or issues to appropriate staff
- Maintained up-to-date knowledge of the store policies regarding payments, returns and exchanges.
Education
State Life Insurance License -
CA
07.2023
Associates of Arts: Industrial Electrical Technology -
Chaffey College
Chino, CA2016
Bachelor of Arts: Business Administration and Management -
California State University San Bernardino
San Bernardino, CA2008
General Education -
Chaffey College
Alta Loma, CA2006
Skills
- Extensive service history
- Active listening skills
- Courteous and professional demeanor
- Problem-solving skills
- Adaptive team player
- Customer service expert
- Strong organizational skills
- Energetic work attitude
- Interpersonal and professional communication, both written and oral
Certification
California State Life Insurance License
Timeline
Customer Service - Food Server
Lucille's Smokehouse BBQ
02.2024 - Current
Sales
Symmetry Financial Group
07.2023 - Current
Customer Service – Food Server
Yard House Restaurant
11.2012 - 10.2022
Customer Service – Food Server and Pantry Cook
Claim Jumper Steakhouse & Bar
05.2004 - 10.2012
Warehouse and Customer Service
Costco Wholesale
02.2004 - 03.2004
Customer Service
VONS
03.1999 - 03.2004
California State Life Insurance License
State Life Insurance License -
CA
Associates of Arts: Industrial Electrical Technology -
Chaffey College
Bachelor of Arts: Business Administration and Management -
California State University San Bernardino
General Education -
Chaffey College
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