Derek Porter
Fair Oaks
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
HB Staffing/Placer County Adult System Of Care
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Delivery Driver
Amazon
07.2023 - 12.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Call Center Representative
APPLE ONE
12.2022 - 06.2023
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Developed and updated databases to handle customer data.
Call Center
Infinty Energy
01.2020 - 10.2022
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Applied advanced understanding of [System] throughout promotional and sales phases, securing major corporate accounts.
- Followed-up with warm prospects to deepen connections and convert leads.
Account Executive
Paramount Equity
09.2017 - 12.2018
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Completed over 100[Number] outbound calls per shift to deliver [Type] and [Type] prepared survey scripts.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Sales
Verizon Wireless
01.2008 - 08.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service
Target
10.2005 - 11.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Bella Vista High School
Fair Oaks, CA06.2005
Skills
- Verbal and Written Communication
- CRM Software
- Upbeat and Positive Personality
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Customer Retention Strategies
- Sales Quota Achievement
- Call Volume and Quality Metrics
Timeline
Delivery Driver
Amazon
07.2023 - 12.2023
Office Administrative Assistant
HB Staffing/Placer County Adult System Of Care
05.2023 - Current
Call Center Representative
APPLE ONE
12.2022 - 06.2023
Call Center
Infinty Energy
01.2020 - 10.2022
Account Executive
Paramount Equity
09.2017 - 12.2018
Sales
Verizon Wireless
01.2008 - 08.2017
Customer Service
Target
10.2005 - 11.2007
High School Diploma -
Bella Vista High School
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