Derek Pineda
Turlock
Summary
Results-driven professional with extensive project management and customer delivery experience. Proven ability to train teams while ensuring safety compliance and enhancing customer satisfaction through data-driven solutions. Over 7 years of face-to-face customer service experience, skilled in building rapport and understanding client needs. Strong communication and problem-solving skills translate industry knowledge into impactful supportive sales.
Overview
9
9
years of professional experience
Work History
Driver Trainer (Customer Delivery Specialist)
Dot Foods Inc.
Modesto
02.2022 - Current
- Leadership: manage, coach, and plan trainees to conduct delivery tasks at a professional level according to company policies and procedures
- Communication: communicate effectively with trainees in order to produce a safe and efficient customer delivery process
- Developed a training schedule according to an individuals' experience/skill set
- Implemented real-life scenarios to prepare an individual with positive/negative feedback from a customer
- Actively communicate with my team in order to stay above our safety and customer efficiency metrics; consists of weekly check ins with my assigned team and keeping up with their delivery metrics
- Organize and lead safety meetings and training sessions to positively affect safe driving standards within the fleet
- Problem Solving: Work together with customers in order to fulfill their request and enhance customer efficiency
- Empathy: meeting individuals where they are in order to provide training that fully benefits the individual as well as our customers
Professional Truck Driver
Werner Enterprises
Fontana
10.2020 - 04.2021
- Provided excellent customer service during deliveries at various locations.
- Collaborated with team members to troubleshoot logistical challenges on the road.
- Performed pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Kept up-to-date knowledge of Department of Transportation rules and regulations.
- Operated commercial trucks for long-haul deliveries across various routes.
Operations Manager
Dollar Tree Stores
Rancho Cucamonga
03.2018 - 09.2020
- Customer Sales: Used data-driven forecasting to strategize customer sales, including deep product familiarity, Customer relationship management, and community interactions and involvement to enhance the customer experience
- Team Leadership: used effective communication skills to set clear expectations, delegate day to day tasks, and create a safe and empowering environment for my team
- Collaboration: collaborated with management team to develop promotional strategies
- Data Analysis: used tools and techniques to track sales trends as well as using "high-volume" store hours to incorporate appropriate scheduling to optimize customer coverage
- Project Management: Assisted with management team to complete a store remerchandising project in order to increase sales as well as daily projects involving updating displays in order to enhance the customer experience
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Package Handler
United Parcel Service, UPS
Ontario
07.2017 - 03.2018
- Team collaboration: Communicate with team members to meet deadlines and streamline warehouse operations.
- Inventory Management: collaborate with team to reduce discrepancies/damages within a specific department
- Quality Control: conduct inspections of packages for any damages/discrepancies and report them to the department supervisor
- Safety Compliance: Maintained a clean and safe work environment following safety guidelines
- Assisted in training new employees on package handling processes.
- Managed time efficiently to meet or exceed productivity targets.
- Adapted to various environmental conditions in warehouse and outdoor settings.
Education
Project Management Professional Certification - Project Management
Project Management Institute
Lean Six Sigma Yellow Belt - Project Management
Udemy
Supply Chain Management - Project Management
Rutgers University
New Brunswick, New Jersey, NJSkills
- Project management
- Bilingual customer service
- Team leadership
- Data analysis
- Process improvement
- Inventory management
Languages
English
Professional
Spanish
Professional
Affiliations
Run Club Ambassador, Long Distance Runner- Stanislaus County, CA (2023-Present)
Timeline
Driver Trainer (Customer Delivery Specialist)
Dot Foods Inc.
02.2022 - Current
Professional Truck Driver
Werner Enterprises
10.2020 - 04.2021
Operations Manager
Dollar Tree Stores
03.2018 - 09.2020
Package Handler
United Parcel Service, UPS
07.2017 - 03.2018
Project Management Professional Certification - Project Management
Project Management Institute
Lean Six Sigma Yellow Belt - Project Management
Udemy
Supply Chain Management - Project Management
Rutgers University