Summary
Overview
Work History
Education
Skills
Timeline
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Derek Phillips

Parkland County,Alberta

Summary

Accomplished ISM Journeyman and Business Owner with a proven track record in enhancing customer satisfaction and streamlining operations. At Kerr Interior Systems Ltd, I led initiatives that significantly improved service delivery and customer retention, leveraging my strong problem-solving abilities and team leadership skills. Renowned for reliability and adaptability, I consistently exceeded performance metrics, fostering long-term business growth and partnerships.

Overview

21
21
years of professional experience

Work History

ISM Journeyman

Kerr Interior Systems Ltd
01.2021 - Current
  • Maintained thorough documentation of all interactions, ensuring accurate records and efficient follow-ups when needed.
  • Enhanced customer satisfaction by addressing and resolving complex issues efficiently.
  • Implemented process improvements that led to reduced wait times for customers seeking support.
  • Delivered consistently exceptional service by adhering to established protocols and guidelines.
  • Exceeded performance metrics regularly while maintaining a strong commitment to delivering high-quality customer experiences.
  • Mentored junior representatives, fostering a supportive and productive work environment.
  • Collaborated with cross-functional teams to improve overall service quality and delivery.
  • Streamlined communication processes for better client understanding and quicker resolution times.
  • Actively participated in ongoing training sessions to further develop skills and knowledge within the field.
  • Provided timely assistance to clients, resulting in increased retention rates.
  • Achieved high levels of customer satisfaction by quickly identifying their needs and providing appropriate solutions.
  • Promoted a positive company image through professional interactions with clients on various platforms such as phone, email, or chat support channels.
  • Defined problem to identify, prioritize and select alternatives.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Analyzed and understood situation to develop action plan.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Business Owner

Hazcoh
01.2014 - 12.2020
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
  • Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
  • Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
  • Interacted well with customers to build connections and nurture relationships.

ISM Foreman

1st Rate Contracting
03.2004 - 12.2013
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.

Education

Journeyperson

Kerr Interior Systems Ltd.
Edmonton, AB
12-2021

High School Diploma -

Seba Beach School
Seba Beach, AB
06-2000

Skills

  • Logical reasoning
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Customer Satisfaction
  • Team Leadership
  • Product Knowledge
  • Conflict Resolution
  • Professionalism
  • Strategic Planning

Timeline

ISM Journeyman

Kerr Interior Systems Ltd
01.2021 - Current

Business Owner

Hazcoh
01.2014 - 12.2020

ISM Foreman

1st Rate Contracting
03.2004 - 12.2013

Journeyperson

Kerr Interior Systems Ltd.

High School Diploma -

Seba Beach School

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Derek Phillips