Derek Milam
Irvine
Summary
Accomplished Director of Client Relations at The Edge Treatment, adept in relationship management and customer satisfaction. Spearheaded initiatives to enhance client retention and satisfaction, achieving significant improvements. Excelled in operational leadership at New Method Wellness, fostering team growth and reducing turnover through innovative strategies. Expertise in schedule management and relationship building, driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Director of Client Relations
The Edge Treatment
03.2021 - 01.2025
- Created customer support strategies to increase customer retention.
- Developed and implemented standards for staff to provide consistent service to clients.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Managed client relations on ongoing basis to maximize client retention.
Assistant Director of Operations
New Method Wellness
08.2015 - 04.2021
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
No Degree - Addiction Studies
Sober College
Encino, CA06-2019
High School Diploma -
Burbank High School
Burbank, CA06-2001
Skills
- Relationship management
- Customer satisfaction
- Schedule management
- Customer relations
- Good judgment
- Relationship building
Timeline
Director of Client Relations
The Edge Treatment
03.2021 - 01.2025
Assistant Director of Operations
New Method Wellness
08.2015 - 04.2021
No Degree - Addiction Studies
Sober College
High School Diploma -
Burbank High School
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