Derek May
Mount Hope,ON
Summary
Proven leader in enhancing customer experiences and putting the client first in every role I have held. Expertise in operational efficiency and strategic execution. Expert in process improvement and agile methodology, I have consistently exceeded business objectives throughout my career while fostering a culture of consultative win-win with customers. I am recognized as a strong communicator and team player. Equally comfortable as an individual contributor and as a leader of high performing teams. My contributions have led to significant growth throughout my career.
Overview
25
25
years of professional experience
Work History
Director of Operations
Proforma Battlefield Advertising
2021.07 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- P&L responsibilities
- Oversee day-to-day production activities in accordance with business objectives.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Customer Experience Manager & Sales
Design Electronics
2017.10 - Current
- Led delivery of projects exceeding $3M/project. (Casino Niagara, Ripley's Aquarium, McMaster University, Walker industries)
- Streamlined project processes for increased efficiency, implementing new SaaS software solutions.
- Delivered high-quality projects by closely monitoring progress and addressing any concerns in a proactive manner.
- Coordinated cross-functional teams throughout the entire lifecycle of projects, driving consistent success in meeting deadlines and budget constraints.
- Facilitated strong client relationships through transparent communication and commitment to delivering exceptional results.
Founder
Whole Home Solutions
2009.03 - 2017.10
- Founder and CEO
- Managed day-to-day business operations from business development client acquisition to sales and execution.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- established a run rate of 1.5M in 2017
- acquired by Design Electronics in October 2017
Project Manager
Howell & Associates
1999.06 - 2009.02
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
Bachelor of Science - Biology And Biochemistry
McMaster University
04.2021
Skills
- Communication
- Detail oriented
- Consultative experience
- Customer success
- Strategic planning and execution
- Project Management
- Stakeholder Communications
- Customer relations specialist
- SaaS / Cloud /IoT
- Digital Transformation
- Design and deploy enterprise grade networks & automation systems
Timeline
Director of Operations
Proforma Battlefield Advertising
2021.07 - Current
Customer Experience Manager & Sales
Design Electronics
2017.10 - Current
Founder
Whole Home Solutions
2009.03 - 2017.10
Project Manager
Howell & Associates
1999.06 - 2009.02
Bachelor of Science - Biology And Biochemistry
McMaster University
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