Derek Lidderdale
100 Mile House,British Columbia
Summary
Results-driven leader with over a decade of experience in project management, quality control, and customer service. Proven ability to oversee operations and ensure timely project completion while maintaining high standards of client satisfaction.
Overview
25
25
years of professional experience
Work History
Owner/President
Delphi Custom Theatres
Langley, British Columbia
09.2012 - Current
- Managed daily operations of custom theatre design and installation.
- Coordinated with clients to understand design preferences and requirements.
- Oversaw project timelines to ensure timely completion of installations.
- Developed vendor relationships for sourcing materials and equipment.
- Resolved customer inquiries and issues promptly and professionally.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business.
- Oversaw budgeting and financial management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assessed customer needs to recommend appropriate products or services.
- Created detailed proposals for clients outlining products and services offered by the company.
Lead Technician
CustomWorks
Richmond, British Columbia
06.2001 - 09.2012
- Led installation and maintenance of custom electronic systems for diverse clients.
- Trained and mentored junior technicians on best practices and safety protocols.
- Coordinated with project managers to ensure timely completion of client projects.
- Developed technical documentation for systems installed at client locations.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed multiple projects simultaneously while meeting deadlines.
- Fostered relationships with customers.
- Managed quality control and maintained high level of customer satisfaction.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Entered and distributed work orders to other technicians.
Skills
Customer service
Service department operations
Technician scheduling & dispatch
Customer relationship management
Team leadership & coaching
Project coordination
Vendor relations
Quality assurance
Budgeting & cost control
Proposal & quote preparation
Technical troubleshooting
Verbal & written communication
Parts/equipment ordering
Client relationship building
Technical support
Client education
After-sales support
Scheduling and coordination
Timeline
Owner/President
Delphi Custom Theatres
09.2012 - Current
Lead Technician
CustomWorks
06.2001 - 09.2012