Derek Kieffer
Anaheim,CA
Summary
Dedicated and results driven Director of Operations with over 15 years of experience in leading productive teams and driving bottom line growth. Proven track record of streamlining processes and implementing control measures to achieve operational success with multiple organizations. Skilled in training, delegating, and executing operational strategies to meet and exceed company goals. Seeking to leverage expertise in different industries to enhance operational performance and drive success in a growing organization.
Overview
19
19
years of professional experience
Work History
Director of Operations
Humano
02.2018 - Current
- Manage 16 warehouse locations within Southern California Region
- Coach and mentor 22 direct reports with total staff of 240 associates
- Develop and monitor KPIs to assess performance of associate production to reach financial goals
- Maintain consistent growth profit margin (GPM) of over 25% year over year
- Build rapport and maintain strong client relationships to ensure client satisfaction and promote company growth
- Developed and implemented company wide safety training program which effectively reduced safety incidents by 65% company wide
- Contributed to company wide growth and increased revenue by 8% for 3 consecutive years by acquiring additional business through client relationships
- Collaborate with IT executives to develop and streamline reporting measures and data collection processes to ensure timely and accurate reporting to internal departments and clients
- Lead work environment of continuous improvement where associates are encouraged to make suggestions on employee appreciation programs and process enhancements which effectively reduce turnover
- Work closely with recruiting team and hiring managers to ensure new hire process is efficient and effective
- Basic understanding of CA labor laws and compliance
- Develop and manage budgets for operations, ensuring cost efficiency and adherence to financial targets .
- Collaborate with senior management to develop and execute long-term company goals and objectives.
Public Safety Officer 2
Anaheim Arena Management, LLC
09.2018 - Current
- Assist in creating safe and secure environment for event guests, performers and staff
- Monitor and manage flow of guests upon ingress and egress
- Assist with conflict resolution and deescalate situations
- Provide exceptional customer service to ensure guest satisfaction
- Communicate effectively on radio with team members and event control.
- Effectively write detailed reports for incidents, activities and observations
- Notify emergency personnel of incidents requiring medical assistance and aid.
Area Manager
AmeriPark
05.2005 - 05.2013
- Managed and oversaw parking operations at 3 high capacity parking structures and over 20 valet locations within Southern California
- Ensured parking structures were properly maintained to meet requirements for overall physical appearance and to meet safety standards
- Attended meetings with city officials and local stakeholders to strategize and organize parking logistics for local events
- Implemented and installed guided parking systems along with automated controlled parking equipment for various parking structures
- Developed and designed traffic flow patterns to maximize parking efficiency and revenue
- Capitalized on new sales and business opportunities by developing partnerships and building rapport with local businesses and community
- Exceeded budget forecast figures by 15% year over year
Skills
- Process Improvements
- Relationship Building
- Operations Management & Oversight
- Business Development and Planning
- KPI Tracking and P&L Management
- Proficient in Microsoft Suite
- Team Leadership and Training
- Customer Service
- Excellent Verbal and Written Communication Skills
Timeline
Public Safety Officer 2
Anaheim Arena Management, LLC
09.2018 - Current
Director of Operations
Humano
02.2018 - Current
Area Manager
AmeriPark
05.2005 - 05.2013
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