Derek Hodgson
Oshawa,Canada
Summary
Solution-focused IT Technical Support Specialist known for high productivity and efficient task completion. Possesses specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excels in problem-solving, time management, and communication, ensuring smooth technological operations and user satisfaction.
Technical Support Specialist with proven experience in providing high-quality technical support and troubleshooting services. Strong knowledge of network administration, system upgrades, and software installations, coupled with the ability to effectively communicate complex information to non-technical stakeholders. Previous roles have resulted in improved system performance and user satisfaction.
Friendly Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Operations Supervisor
Auto Warehousing Company Canada
Oshawa, ON
12.2022 - Current
- Supervise a team of 15-25 using logistics software to track vehicle flow, schedule tasks, and ensure service-level targets
- Identified and implemented process improvements that reduced delivery delays and enhanced system transparency
- Support digital system use across departments for vehicle tracking, quality control, and incident reporting
- Encouraged a culture of safety to minimize workplace incidents and accountability through integration of system-based reporting
- Assist with on-site tech issues including handheld devices, network connectivity, and vehicle scanning tools
IT Specialist
Nerds On Site
Greater Toronto Area, ON
05.2020 - Current
- Installed, configured, and maintained computer networks, routers, firewalls, and servers to ensure secure and efficient operations
- Installed and configured computer networks and servers in various business environments
- Managed user accounts and permissions in Active Directory for improved access control
- Executed structured cabling projects to enhance network infrastructure and network upgrades for business clients, improving connectivity and performance
- Implemented structured cabling, network upgrades for business clients, enhancing connectivity, performance
- Supported remote and in-person users with troubleshooting, systems training, and ongoing technical guidance
- Utilized knowledge of cybersecurity standards to improve protection of client systems
- Documented system configurations and procedures to support ongoing maintenance and staff onboarding
Shuttle Driver
Auto Warehousing Company Canada
Oshawa, ON
05.2022 - 12.2022
- Coordinated vehicle transport and internal employee movements to ensure timely logistics operations
- Utilized fleet tracking systems and internal scheduling platforms to enhance operational workflow
- Maintained precise records and adhered to electronic dispatch instructions for effective service delivery
Service Manager
Durham Kia
Oshawa, ON
04.2019 - 05.2020
- Managed daily operations for busy service department, utilizing internal management software to assign jobs, monitor KPIs, and ensure timely follow-up with clients
- Streamlined service workflows and enhanced scheduling efficiencies through implementation of digital platforms
- Oversaw team performance, ensuring effective use of diagnostic equipment and accuracy of data records for warranty compliance
- Provided internal IT troubleshooting for system issues related to scheduling and customer records
Internal Advisor
Durham Kia
Oshawa, ON
10.2016 - 04.2019
- Achieved promotion in April 2019
- Oversaw vehicle readiness for sale, utilizing internal software to ensure inspections, documentation, and safety compliance were met
- Coordinated with technicians and delivery teams to maintain accurate digital checklists and records, facilitating smoother operations
- Verified database entries and matched stock units to scheduled deliveries, supporting efficient inventory management
Service Advisor
Owasco RV
Whitby, ON
09.2015 - 10.2016
- Created and managed work orders using dealership software, ensuring timely updates and effective communication with clients to enhance service satisfaction
- Diagnosed client needs and relayed technical concerns to technicians, fostering a professional front-end presence and improving client understanding
- Maintained accurate records of services, warranties, and customer preferences to streamline service processes and support client retention
Driver / Fleet Logistics Assistant
Owasco RV
Whitby, ON
05.2015 - 09.2015
- Achieved promotion recognition in September 2015
- Maintained accurate records of inventory movements and prepared units for service to support lot operations
- Entered internal software data related to vehicle storage and maintenance scheduling to streamline processes
- Advanced to promotion in September 2015
Logistics Manager
SoftMoc Inc.
Whitby, ON
01.2003 - 12.2014
- Oversaw distribution for 100+ stores, coordinating inventory control, shipping, and receiving to ensure timely product availability
- Scheduled staff and fleet shifts using internal systems and courier platforms to enhance delivery efficiency. to optimize delivery operations
- Managed staff and fleet scheduling using internal systems and courier platforms (UPS, Purolator)
- Maintained systems that tracked deliveries and managed performance, minimizing manual entry errors
Education
High School Diploma -
McLaughlin C.V.I.
Oshawa, ONSkills
- Technology Specialist
- Problem Solving
- Incident reporting
- Team supervision
- Process improvement
- Safety compliance
- Attention to detail
- Conflict resolution
- Team leadership
- Technology
- Employee engagement
- Quality assurance
- Operations management
- Professionalism
- Clear communication
- Logistics software
- Fleet tracking
Certification
Google Cybersecurity Professional Certification, First Aid Certification
Timeline
Operations Supervisor
Auto Warehousing Company Canada
12.2022 - Current
Shuttle Driver
Auto Warehousing Company Canada
05.2022 - 12.2022
IT Specialist
Nerds On Site
05.2020 - Current
Service Manager
Durham Kia
04.2019 - 05.2020
Internal Advisor
Durham Kia
10.2016 - 04.2019
Service Advisor
Owasco RV
09.2015 - 10.2016
Driver / Fleet Logistics Assistant
Owasco RV
05.2015 - 09.2015
Logistics Manager
SoftMoc Inc.
01.2003 - 12.2014
High School Diploma -
McLaughlin C.V.I.