Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
References
Timeline
Generic

Derek Gauthier

Saint John,New Brunswick

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Airport Customer Service Representative

Jazz Aviation LP
Saint John, New Brunswick
04.2024 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet passengers' needs.
  • Proven to have engaged in conversations with passengers in both French and English to understand their needs, resolve issues related to bookings, itineraries, and answer any questions they might have.
  • Maintained an updated knowledge through continuing education and refresher training courses provided by Air Canada.
  • Delivered exceptional service to passengers through active engagement, effective listening, and well-developed interpersonal skills.
  • Processed payment transactions utilizing point of sale systems. Debit and credit, end-of-day sales, and logging sales reports.
  • Assisted passengers in need of assistance throughout their travels.
  • Computer systems used ARD Web, Altea Reservations, and CM.
  • Provide clear and concise passenger announcements in both French and English.
  • Check in passengers, board passengers, and deboard passengers from the aircraft.
  • Provided customer service assistance to passengers, including answering questions about flight times, destinations and onboard services.

Operations (PT)

Indigo Books & Music Inc
Saint John, New Brunswick
08.2023 - Current
  • Organize book signings and readings with local New Brunswick authors and schools to enhance community engagement.
  • Implemented visual merchandising strategies to highlight new arrivals and seasonal themes.
  • Protect company assets by adhering to loss prevention standards.
  • Trained new seasonal team members on visual merchandising standards and practices to ensure store-wide consistency.
  • Collaborated with the sales team to align visual merchandising with sales objectives in order to "Tell A Story"
  • Organization, time management, efficiency, and visual merchandising.

Customer Experience Representative (PT)

Cannabis NB
Saint John, New Brunswick
03.2022 - Current
  • Responded promptly and professionally to customer inquiries via phone or email about the availability of specific products, or general questions about our services. (Same-Day Delivery)
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Processed cash, credit, and debit transactions up to the legal DFE (Dried Flower Equivalency) per customer per sale.
  • Handled returns and exchanges according to company policies.
  • Recommended and selected products based on customer desires, consumption methods, and price preferences.
  • Visual Merchandising and Planogram team member.
  • A strong understanding of the commitment to social responsibility and the legal age to consume.
  • Customer-focused, and an active listener.
  • Strong communication skills in both French and English.
  • Strong organization, inventory, and audit.

Community Support Worker

Capital Family Services
Saint John, New Brunswick
11.2024 - 12.2025
  • Coordinated with other agencies to ensure that comprehensive services were available to clients.
  • Ensured the physical safety of each client through regular check-ins and monitoring of behaviors. (Daily Shift Notes)
  • Supported clients during medical appointments, recreation, community outings, and transportation to school, and attending school with clients.
  • Created a safe environment by identifying potential risks as a team, and implementing appropriate interventions.
  • Maintained accurate records of client progress, services provided, and any issues encountered. (Recreation Hours with a Social Worker and Family Outings)
  • Responded quickly to emergency situations involving clients in order to protect their safety using NVCI training (Non-Violent Crisis Intervention).
  • Professional communication when 911 is called, and when police or paramedics arrive.
  • Developed positive relationships with clients while maintaining professional boundaries.
  • Supervised community outings, enabling clients to achieve maximum personal independence.
  • Administered medications according to the client's care plan.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.

Letter Carrier (Casual)

Canada Post Corporation
Saint John, New Brunswick
10.2020 - 12.2022
  • Maintained a high level of postal services and delivery knowledge.
  • Operate mail processing equipment.
  • Delivered various types of mail on routes, according to specific route length.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Loaded mail onto delivery vehicles ensuring proper security and balance of cargo.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Worked effectively in team environments to make the workplace more productive.
  • Driven three types of postal vans, trucks, and transit vehicles.

Undergraduate Research Assistant (Contract)

Loch Lomond Villa Nursing Home
Saint John, New Brunswick
02.2021 - 11.2021
  • Prepared a monthly status report to communicate progress to the Research team on the progress of research programs (Navigating the Patchwork and Hears Study).
  • Data collection and entry.
  • Prepare research proposals and protocols.
  • Liaised between departments, community resources, and residents of Loch Lomond Villa and independent living apartments to monitor research goals and objectives.
  • I approached residents and engaged in conversations through the use of effective interpersonal and people skills.
  • Other administrative tasks, as required.

Bell Person (Full Time Seasonal)

Algonquin Resort
Saint Andrews, New Brunswick
04.2017 - 11.2019
  • Greeted visitors pleasantly upon arrival and offered immediate assistance.
  • Communicated effectively with team members in order to provide exceptional customer service.
  • Offered assistance with various tasks related to guest check-in and check-out procedures.
  • Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
  • Offered guests details regarding the hotel's amenities, local arts and culture, dining options, attractions, and local museums.
  • Valet parking and shuttle driving in Saint Andrews, or to YFC and YSJ airport pickups for hotel guests.
  • Provided tour guides of the hotel, and ghost tours inside the hotel at night.
  • Answered phone calls and responded to emails inquiring about hotel availability and rates.
  • Ensured that all guest requests were promptly attended to in a professional manner.

Floor Supervisor

Lacoste
Niagara-on-the-Lake, Ontario
06.2014 - 04.2017
  • Processed customer payments accurately and efficiently.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
  • Increased brand awareness through store marketing, demonstrations, sales, and brand promotions.
  • Met sales targets consistently by engaging customers and delivering high levels of service in both French and English.
  • Supervised team workflow, including managing customer needs, and delegating tasks to employees for optimal floor coverage.
  • Open and closing duties as assigned, and strong decision-making in certain circumstances.

Education

Bachelor of Arts - Gerontology

Laurentian University
Greater Sudbury, ON
06-2021

College Diploma - Baking & Pastry Arts

Niagara College
Niagara-on-the-Lake, ON
06-2016

College Diploma - Culinary Management

Niagara College
Niagara-on-the-Lake, ON
04-2015

Skills

  • Problem solving
  • Interpersonal skills
  • Adaptability
  • Teamwork
  • Communication
  • Leadership

Certification

  • RAIC (Restricted Area Identity Card) 2024- Present
  • CPR First Aid 2024 (Life Start Training)
  • NVCI 2024 (Non Violent Crisis Intervention Training )
  • Opioid Poisoning Response Training 2023 (St. John Ambulance)
  • GPA Training 2021 (Gentle Persuasive Approaches )
  • Smart Serve 2015 (Ontario)

Languages

French
Native/ Bilingual
English
Native/ Bilingual

Volunteer Experience

  • NODA- No one dies alone. Compassionate care member (Loch Lomond Villa Nursing Home) 2023- present
  • Cycling without age pilot (Loch Lomond Villa Nursing Home) 2023- present
  • Fundy Fringe Festival 2023
  • Covid 19 screener (Loch Lomond Villa Nursing Home) 2021

References

References available upon request.

Timeline

Community Support Worker

Capital Family Services
11.2024 - 12.2025

Airport Customer Service Representative

Jazz Aviation LP
04.2024 - Current

Operations (PT)

Indigo Books & Music Inc
08.2023 - Current

Customer Experience Representative (PT)

Cannabis NB
03.2022 - Current

Undergraduate Research Assistant (Contract)

Loch Lomond Villa Nursing Home
02.2021 - 11.2021

Letter Carrier (Casual)

Canada Post Corporation
10.2020 - 12.2022

Bell Person (Full Time Seasonal)

Algonquin Resort
04.2017 - 11.2019

Floor Supervisor

Lacoste
06.2014 - 04.2017

Bachelor of Arts - Gerontology

Laurentian University

College Diploma - Baking & Pastry Arts

Niagara College

College Diploma - Culinary Management

Niagara College

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Derek Gauthier