Derek Boyd
Ottawa
Summary
Dynamic professional with extensive expertise in leadership roles. Proven track record in driving business growth and enhancing operational efficiency, complemented by a commitment to fostering team collaboration and delivering impactful results. Recognized for reliability, adaptability, strategic vision, and effective problem-solving abilities. Proficient in business management, financial planning, and customer relations, consistently contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Owner and Operator
D3 Renovations
10.2017 - Current
- Led project management for residential renovation, ensuring timely completion and quality craftsmanship.
- Developed client relationships, enhancing customer satisfaction through effective communication and tailored solutions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Choose and monitor marketing team to ensure steady, quality lead flows
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Coordinated subcontractor activities to align schedules and maintain workflow efficiency on job sites.
- Meet with leads in home to build rapport and assess needs, provide design recommendations, product selection or supplier recommendations
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Plan project, order materials, schedule laborer and skilled trades
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Assistant Manager
Bushtukah
11.2014 - 10.2017
- Lead a team of up to 20 customer service agents to ensure company customer service standards were met
- Trained and educated customer service team on products, procedures and policies on an ongoing basis
- Delivered comprehensive customer service to clients. Discovered needs and desires of customers and ensured they were directed to proper team members to receive best possible information and service
- Helped create initiatives to increase customer retention and satisfaction and worked with Management and Customer Service team to implement
- Oversaw closing of cash systems, communicated daily trends with Management and Executive team and closed store
Sales Accounts Manager
Bento Nouveau
09.2012 - 10.2014
- Collected, processed and troubleshot orders for over 250 accounts in Ontario and Quebec.
- Required daily interactions with customers on a strict timeline
- Prospected new clients, showed product line, answered any questions and helped new customers to create accounts and begin ordering and receiving products
- Communicated with clients about new products. Visited locations to help improve sales and suggested upgrades to their service
- Took inventory of warehouse on weekly basis, ordered and received over $20,000 of inventory per week. Required managing employees to ensure inventory arrived in proper location and proper logging of transactions
- Created delivery route and managed team of delivery drivers to ensure customer service standards were met
- Required excellent knowledge and daily use of Microsoft Office products (mostly Excel and Word)
Education
Bachelor of Science - Forensic Science
Carleton University
04.2008
Real Estate Sales Program
Humber College
Skills
- Price negotiation
- Cost analysis
- Strategic sourcing
- New vendor setup
- Spend analysis
- Performance improvement
- Budget planning
- Supplier liaison
- MS office
- Contract negotiation
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Owner and Operator
D3 Renovations
10.2017 - Current
Assistant Manager
Bushtukah
11.2014 - 10.2017
Sales Accounts Manager
Bento Nouveau
09.2012 - 10.2014
Real Estate Sales Program
Humber College
Bachelor of Science - Forensic Science
Carleton University