Derek Belzer
Surrey,BC
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
8
8
years of professional experience
Work History
Computer Help Desk Technician
14760948 Canada Inc.
Surrey, BC
02.2023 - 07.2023
- Configured hardware, devices, and software to set up work stations for employees and made sure the clients information was safe by explaining security threats used like social engineering.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services and sometime in person.
- Explained cyber security and technical information in clear terms to non-technical individuals to promote better understanding.
Help Desk Assistant
On Call Computer Solutions
Surrey, BC
09.2020 - 01.2023
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Head Chef
Big Ridge Restaurant
Surrey, BC
04.2017 - 03.2020
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Hired, managed, and trained kitchen staff.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Arranged for kitchen equipment maintenance and repair when needed.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Trained kitchen staff to perform various preparation tasks under pressure.
Electrician
Bert's Electric
Abbotsford, BC
04.2015 - 01.2017
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
Education
Cyber Security Specialists - Computer Science
Coursera
Online 06.2023 - Current
Skills
Support Ticket System Management
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Cyber Security Specialists - Computer Science
Coursera
06.2023 - Current
Computer Help Desk Technician
14760948 Canada Inc.
02.2023 - 07.2023
Help Desk Assistant
On Call Computer Solutions
09.2020 - 01.2023
Head Chef
Big Ridge Restaurant
04.2017 - 03.2020
Electrician
Bert's Electric
04.2015 - 01.2017
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