Derek Belzer
Vancouver
Summary
Excelled in culinary roles at Big Ridge Brewing Co., enhancing food quality and kitchen efficiency. Skilled in network connectivity and kitchen management, demonstrating dependability and a strong ability to adapt to diverse environments. Versatile and dynamic professional , showcasing exceptional troubleshooting skills and a high first-contact resolution rate in real life situations aswell as computer skills.
Overview
12
12
years of professional experience
Work History
Help Desk Support Specialist
Freelacer
07.2022 - 08.2024
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
Chef
Big Ridge Brewing Co.
07.2018 - 05.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Chef
Montana's BBQ & Bar
03.2016 - 09.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
Electrical Apprentice
Berts Electric
03.2014 - 05.2015
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
Chef
Wings Bar & Grill
01.2013 - 02.2014
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Education
Certificate - Cyber Security
Coursera
Online08-2023
High School Diploma -
Semiahmoo Secondary
Surrey, BC06-2012
Skills
- Network connectivity
- Food safety and sanitation
- Safety awareness
- Remote support
- Knife skills
- Cooking techniques
- Dependable and responsible
- Food quality
- Security protocols
- Troubleshooting skills
- Kitchen management
- Electrical experience
Languages
English
Native or Bilingual
Timeline
Help Desk Support Specialist
Freelacer
07.2022 - 08.2024
Chef
Big Ridge Brewing Co.
07.2018 - 05.2022
Chef
Montana's BBQ & Bar
03.2016 - 09.2017
Electrical Apprentice
Berts Electric
03.2014 - 05.2015
Chef
Wings Bar & Grill
01.2013 - 02.2014
Certificate - Cyber Security
Coursera
High School Diploma -
Semiahmoo Secondary
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